Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management team in Texas. This isn't a traditional "check-in" account management role; it's a high-stakes, consultative partnership where you act as a growth engine for your partners.
Sales and Customer Success professionals from the B2B tech world thrive here because they understand that long-term retention is built on measurable value, not just rapport. You will navigate a fast-paced, sometimes messy environment where the answers aren't always in a playbook. If you have the grit to own a portfolio end-to-end, the curiosity to dive deep into partner data, and the resilience to turn a "no" into a strategic growth plan, you'll find that this is where your career moves forward.
What You'll Do
- Drive Growth & Adoption: Manage a high-value portfolio of restaurant partners, using a consultative approach to pitch new products and expansion opportunities that drive mutual revenue.
- Master the Lifecycle: Navigate the full customer lifecycle-from prospecting new stakeholders within existing organizations to securing long-term renewals.
- Solve Complex Problems: Identify risks to your partnerships early. You'll need to stay calm and move fast to unblock operational hurdles and ensure we remain the platform of choice.
- Translate Data into Action: Collect and synthesize partner feedback and performance metrics into actionable insights that influence both your partner's strategy and Uber's product roadmap.
- Lead Through Influence: Build meaningful, lasting relationships across your portfolio, navigating different personality types and business needs to gain commitment on key initiatives.
- Collaborate Cross-Functionally: Work with operations, product, and marketing teams to resolve blockers and shape the way we support our SMB community at scale.
- Hustle and Own: Take complete ownership of your book of business, balancing the urgency of daily partner needs with the discipline required to hit quarterly revenue and retention targets.
- At least 3 years of experience in a B2B, client-facing role (Sales, Customer Success, or Account Management).
- Experience managing a portfolio of accounts and hitting performance-based targets.
- Proficiency in navigating CRM tools (e.g., Salesforce) to manage a pipeline.
- Strategic Thinker: Ability to analyze restaurant performance data to uncover opportunities and creatively problem-solve under pressure.
- Adaptable Self-Starter: Proven track record of thriving in fast-paced, autonomous environments where you must prioritize tasks based on impact.
- Persuasive Communicator: Strong interpersonal skills with the ability to clearly frame a value proposition and handle objections with empathy and clarity.
- Technical Aptitude: Proficient in Google Sheets and Google Slides to build and present data-driven business reviews.
About the company
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We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.