Business Analyst

Responsibilities

The Business Analyst is responsible for the design, implementation, and maintenance of dashboards that support the Department of Public Works (DPW). This position enhances transparency, accountability, and operational efficiency by consolidating and visualizing data from multiple systems. The role requires a combination of technical expertise in data integration and visualization, along with strong communication and collaboration skills to ensure dashboards meet the needs of DPW leadership, staff, and stakeholders.

• Dashboard Development & Maintenance
  • Design, build, and maintain interactive dashboards for service delivery, work orders, asset management, and financial performance.
  • Ensure dashboards are intuitive, reliable, and accessible for staff and leadership.
• Data Integration & Management
  • Connect and integrate data across multiple systems (e.g., GIS, asset management, finance).
  • Conduct data cleaning, validation, and quality checks to ensure accuracy and consistency.
• Performance Tracking & Reporting
  • Establish key performance indicators (KPIs) aligned with DPW goals.
  • Produce regular reports and insights to support decision-making and track outcomes.
• Collaboration & Training
  • Partner with DPW staff, IBTS program managers, and IT resources to align dashboard functionality with operational needs.
  • Train staff in the effective use and interpretation of dashboards.
• Continuous Improvement
  • Monitor dashboard performance, collect user feedback, and implement enhancements.
  • Research and apply new data visualization tools and practices within project scope and budget.
• Other duties as assigned by management.
  

Qualifications

• Bachelor’s degree in Information Systems, Data Science, GIS, Public Administration, or related field; equivalent experience may be considered.
• 2–4 years of experience in dashboard development using tools such as Power BI, Tableau, or ArcGIS Insights.
  
  

Key Skills/Competencies For This Position

• Knowledge of database management, APIs, and data integration processes.
• Strong analytical and problem-solving skills with the ability to communicate findings clearly.
• Effective collaboration and communication abilities across technical and non-technical stakeholders.
• Preferred Qualifications:
• Experience with municipal operations, public works, or infrastructure-related data.
• Knowledge of FEMA reporting requirements, compliance frameworks, or government performance measurement.
• Familiarity with spatial data and GIS integration
  
  

Personal Qualities

IBTS places a high value on certain personal traits that work toward creating a positive, professional, and supportive work environment, which is essential for working together and achieving success. We believe “how” you achieve your results is as important as what you achieve. The following highlights the personal traits key for success within the organization.

• Strong Work Ethic
• Teachable/Continuous Learner
• Reliable/Dependable
• Collaborative/Team Contributor
  
  

Company Overview

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, North Carolina, Texas, Puerto Rico, and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.

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