As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/
We’re looking for a high-level Service Manager who leads with confidence, builds trust with customers and employees alike, and drives a department that people want to be part of. This is an opportunity to lead a respected team inside a dealership known for doing things the right way.
Responsibilities
- Deliver an exceptional customer experience that creates long-term loyalty through prompt, professional, and personalized service
- Serve as the key liaison between technicians and customers, ensuring clear communication and a seamless service process
- Take full ownership of the customer journey — from initial contact through vehicle delivery — ensuring every interaction leaves a lasting positive impression
- Lead, mentor, and develop a high-performing team of technicians and service advisors through coaching, accountability, and support
- Recruit, interview, hire, and retain top industry talent that aligns with our culture and standards
- Prioritize repair orders and required services while maintaining quality, urgency, and operational excellence
- Provide concierge-level support for all owner inquiries, whether by phone or in person, ensuring every customer feels valued and taken care of
- Build strong, lasting relationships with customers that drive repeat business and referrals
Qualifications
- Minimum 4 years of automotive Service Management experience
- Strong technical automotive knowledge with the ability to effectively lead technicians and advisors
- Proven success managing, motivating, and retaining high-performing teams
- Reynolds & Reynolds experience preferred
- Previous dealership experience strongly preferred
- Highly organized with excellent communication and leadership skills
- A professional reputation built on integrity, accountability, and results
- A leadership style that creates trust, elevates culture, and inspires teams to perform at a high level
- Industry-respected reputation and leadership
- Opportunity to lead an established, successful service department
A workplace where high performers are recognized, supported, and given the tools to succeed
Benefits
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.
About the company
Company website•Motor Vehicle Manufacturing
When you’re in the market for a luxury performance vehicle of international caliber and looking for a dealership with a proven track record for premium selection and superior service, Jaguar Land Rover Bellevue is your go-to dealership. Serving drivers throughout Redmond, Kirkland, Seattle, Issaquah, and beyond, we have an exclusive inventory of new Jaguar & Land Rover vehicles, certified pre-owned Jaguar & Land Rover's, and an exclusive selection of low mileage, late model year used luxury vehicles from other premier manufacturers. When you decide to shop or work at Jaguar Land Rover Bellevue, you’ll notice from the moment you arrive that our customer service team simply feels different. Each member of our staff has been professionally trained and has the knowledge to help you find the right Jaguar Land Rover or career for your needs, desires, and budget. If you are a buyer you’ll also get to work with our finance team to quickly and easily secure a low APR financing rate without any hassles or pressure.
Once you’ve decided to work with us, we’ll make a commitment to you that lasts as long as you own your Jaguar. Enjoy a 12-month / 12,000-mile warranty, and take advantage of our factory-trained and certified technicians whenever you need Jaguar or Land Rover service. We offer free Wi-Fi and other perks at our hospitality center while you wait for service, and we’ll provide free shuttle services within eight miles of the dealership.
Enjoy better luxury vehicles, better customer service, and better maintenance and repairs at Jaguar Land Rover Bellevue, located at 13817 NE 20TH Street in Bellevue, WA. We’re here for you seven days a week!