Bilingual Hospitality Professional
The Restaurant Store
Bethlehem, PA
Manufacturing / Production, Business Management / Project / Planning
The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
- Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
- Perform basic cashier functions and loading products into customer vehicles
- Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
- Analyze basic inventory information to determine product availability and re-order status
- Promote our private label brands to maximize TRS gross profit
- Educate prospective customers on our competitive advantages (best people, best technology, and best price)
- Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model
- Work is performed while standing and/or walking, up to and including 9 hours/day.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires regular bending, squatting, crawling, climbing, and reaching.
- Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
EXPERIENCE
- Minimum of 1 year of relevant experience in retail and/or supply chain management
EDUCATION
- High school diploma or GED, or equivalent combination of education and experience
Knowledge, Skills, & Abilities
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Service leadership approach with a demonstrated desire to exceed expectations
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Benefits
- Medical
- Vision
- Dental
- PTO
- Paid Maternity Leave
- Paid Parental Leave
- Life Insurance
- Disability
- Dependent Care FSA
- 401(k) matching
- Employee Assistance Program
- Wellness Incentives
- Company Discounts
- AT&T & Verizon Discount
- Bonus Opportunities
- Accident Insurance
- Critical Illness Insurance
- Adoption Assistance
- On-Site Fitness Centers
- Dog-friendly Offices
About the company
Company website•Wholesale
The Restaurant Store is a one-stop-shop for food service equipment and restaurant supplies! We aim to support the trusted, traditional brick and mortar stores while at the same time streamlining purchasing through our website.
We provide the quality, value, and excellent service demanded by today’s busiest restaurateurs. Our great prices and virtually unlimited supplies help keep you stocked throughout your busiest times of the year, while our friendly, professional staff has over 30 years of experience helping customers choose the best products for their business.
The Restaurant Store provides customers with seven convenient cash and carry store locations as well as convenient online ordering. You can even choose to order online and pay in-store when you pick-up, all without using a credit or debit card!
When you need commercial kitchen equipment, tabletop supplies, disposables, chemicals, food products, or furniture right away, visit any of our fully stocked cash & carry locations or our website for fast, professional service.