Fulfillment Manager

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

We have openings for both Fulfillment Center Area Managers (Nights) and Fulfillment Center Learning Manager. Both positions are onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is not available for this role.

AREA MANAGER

Reporting to the Operations Manager, the Area Manager supports QVC and HSN, and will oversee the distribution operation department, partnering with other departments. We are currently hiring for both Sunday-Wednesday and Wednesday-Saturday nights.

What You'll Do

• Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
• Network and consult with corporate / site resources and facilities staff to ensure low-cost efficiencies and high service levels are maintained.
• Model QVC Group Values and operating principles to build a positive, motivating, engaged Culture, treating all employees fairly, ethically, and respectfully.
• Review existing operations to determine what improvements the department can make to allow for cost reduction, increased speed, and improved customer service.
• Oversee daily operations for assigned area, partnering with other departments.

What You'll Bring

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
• 2+ years of demonstrated Leadership/Supervisory experience in a high volume distribution center or warehouse environment.
• Experience encouraging a positive work environment and partnering with employees

LEARNING MANAGER

Reporting to the Senior Operations Manager, the Fulfillment Center Learning Manager supports QVC and HSN, and will lead and manage all aspects of fulfillment operations training and continuous learning for warehouse team members. Will partner with Human Resources and Operations to develop effective training programs and tools.

What You'll Do

• Utilize data and analytics to ensure consistent, successful development, while building strong relationships across teams and driving daily improvements in a dynamic environment.
• Achieve learning and operational goals through effective onboarding and continuous education of team members.
• Design, revise, and facilitate training programs using proven instructional methods and adult learning principles.
• Manage and coordinate training resources, activities, and assets, including indirect leadership of additional training resources.

What You'll Bring

• Bachelor's degree in Business, Supply Chain, Distribution, or related field, or an equivalent combination of education and experience.
• 2+ years in learning and development facilitation and design
• Strong project management, continuous improvement, and metrics-driven mindset.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.