This position serves as the primary business contact for designated Watershed Foods customers, overseeing key aspects of day-to-day operations. The Account Manager is responsible for maintaining strong client relationships, ensuring timely and accurate order processing, coordinating internally across departments, and proactively addressing customer needs to support long-term business success.
Qualifications
Key Responsibilities:
- Serve as the primary liaison for assigned customer accounts, representing Watershed in communications with external contacts and coordinating internally across departments.
- Oversee daily customer communication and maintain strong, ongoing relationships by ensuring accurate order management and proactively addressing customer needs and expectations.
- Track and manage orders to ensure shipments align with customer Key Performance Indicators (KPIs) and service expectations.
- Develop, track, and report on key performance indicators (KPIs), providing regular updates to both internal teams and external customer contacts to ensure alignment and performance transparency.
- Lead and facilitate monthly business review meetings, presenting performance metrics and key updates to senior leadership.
- Generate and analyze reports to identify key trends, patterns, and potential gaps in performance or process.
- Maintain ownership of customer orders and forecast data, ensuring accuracy and timely updates to support cross-functional team responsibilities.
- Enter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.
- Serve as the main point of contact for customer inquiries related to logistics, shipping, and invoicing, while collaborating with cross-functional teams to ensure accurate and timely responses.
- Build and maintain strong working relationships with key stakeholders at all levels, both within Watershed and across assigned customer organizations.
- Stay actively engaged with customers and collaborate with team members to identify new opportunities for partnership and growth with Watershed.
- Previous experience in account management or customer service; experience working directly with major retailers is strongly preferred.
- Demonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.
- Clear and confident communicator, comfortable working with customer contacts across various roles.
- Strong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.
- Excellent written, verbal, and presentation communication skills.
- Highly organized with strong attention to detail.
- Self-motivated with a proactive, solution-oriented mindset.
- Strong interpersonal skills and proven ability to build and maintain lasting relationships.
- Passionate about providing world-class customer service.
- Comfortable working in a fast-paced, constantly evolving environment.
- Demonstrates key Watershed values such as humility, trust, integrity, and teamwork.
- Creative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.
- PPO or HSA medical benefits with Employer Contributions.
- Dental, Vision, Life, AD&D, Disability insurance.
- 401K with a competitive company match.
- 8 Holidays, Vacation accrual, PTO program, Parental Leave.
- Attendance, Safety, Service Awards.
- Tuition Reimbursement Program.
- Uniform and Boots provision.
- Employee Assistance Program.
- Chaplain Program.
- Smart Dollar.
- Company Events and Luncheons.
- Paid Volunteer Days.
- Referral bonuses.
About the company
Company website•Food and Beverage Manufacturing
Watershed Foods, LLC, is a progressive, growth-oriented company involved in the food and biotech sectors. Located in Central Illinois, our plant is in Gridley, only 20 minutes from Bloomington-Normal. Our passion is innovation.
Watershed Foods is a world-class supplier of freeze-dried ingredients to companies throughout the world. Our unique processes coupled with our ability to provide high-quality freeze-dried products and innovative solutions have made us leaders in the food ingredient industry. Whether you’re looking for freeze-dried yogurt, freeze-dried fruit, freeze-dried powders or premium food ingredients, Watershed is an innovative manufacturer that will provide you with healthy snack solutions.
Our Mission:
Serving food innovations together; Changing lives globally.
Our Vision:
Strategically providing innovative food solutions, world class customer service, and employee development while honoring God.