Account Manager
SynapseTBI - Traumatic Brain Injury Testing & Rehab
Boca Raton, FL
Sales / Marketing, Business Development
About Us:
SynapseTBI provides specialized diagnostic and treatment services for patients with Traumatic Brain Injury (TBI), Mild Traumatic Brain Injury (mTBI), and Post-Concussion Syndrome. Our multidisciplinary team delivers advanced neurological care, innovative therapies, and coordinated treatment plans designed to support patients throughout their recovery journey.
Position Overview:
We are seeking a highly organized and relationship-driven Account Manager to join our team in Boca Raton, Florida. This on-site role will be responsible for managing and supporting accounts for our sales representatives, including law firm relationships and patient coordination. The ideal candidate thrives in a fast-paced environment and excels at communication, organization, and client service.
Key Responsibilities:
SynapseTBI provides specialized diagnostic and treatment services for patients with Traumatic Brain Injury (TBI), Mild Traumatic Brain Injury (mTBI), and Post-Concussion Syndrome. Our multidisciplinary team delivers advanced neurological care, innovative therapies, and coordinated treatment plans designed to support patients throughout their recovery journey.
Position Overview:
We are seeking a highly organized and relationship-driven Account Manager to join our team in Boca Raton, Florida. This on-site role will be responsible for managing and supporting accounts for our sales representatives, including law firm relationships and patient coordination. The ideal candidate thrives in a fast-paced environment and excels at communication, organization, and client service.
Key Responsibilities:
- Manage and maintain relationships with law firm accounts and referral partners
- Support sales representatives by overseeing account activity and follow-ups
- Track and manage patient cases from intake through treatment progression
- Ensure timely communication between patients, providers, and legal partners
- Maintain accurate records in CRM and internal systems
- Identify opportunities to improve account performance and patient experience
- Assist with onboarding new accounts and maintaining existing relationships
- Bachelor’s degree preferred (or equivalent experience)
- Bilingual (English/Spanish) required*
- 2+ years of account management, client services, or healthcare coordination experience
- Experience working with law firms or in a medical-legal environment is a plus
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency with CRM systems and Microsoft Office/Google Workspace
About the company
Company website•Hospitals and Health Care
SynapseTBI offers a complete protocol of objective diagnostic testing to substantiate the following diagnosis's; Traumatic Brain Injuries (TBI) Mild Traumatic Brain Injures (mTBI), and Post Concussion Syndrome. Our testing is recommended and validated by the American College of Occupational and Environmental Medicine (ACOEM) for "Post TBI Patients who either have symptoms of cognitive deficits and/or have sustained a TBI sufficient to cause same".
We also offer Neurologist consultations, recommended treatment plans, Psych Evals, In-home TBI treatment programs, in-facility Neuro Rehab/Physical Therapy, and Life Care Plans.