National Account Manager

Description

Position Purpose

The National Account Manager serves as the primary point of contact for all National Account customers, ensuring seamless coordination, communication, and execution of projects and service requests across multiple regions. This role is responsible for managing customer needs from start to finish — including dispatching technicians, coordinating with subcontractors, tracking project progress, and ensuring on-time delivery and quality results. The National Account Manager acts as a liaison between customers, internal departments, and external partners to ensure each project meets LONG’s standards for excellence and customer satisfaction.

Pay Range: $72,800 - $83,200 plus potential profit share

Benefits

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties And Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Serve as the main point of contact for assigned national accounts, building strong relationships and ensuring all client needs are met efficiently.
• Manage day-to-day account operations including support for scheduling, dispatching field technicians, and coordinating subcontractors for multi-site service and project work.
• Monitor project timelines, deliverables, and budgets to ensure work stays on schedule and within scope.
• Provide timely updates and reports to customers regarding project status, open service calls, and upcoming work.
• Review and verify work orders, documentation, and subcontractor invoices for accuracy.
• Ensure all required documentation, compliance forms, and reports are completed accurately and delivered on time.
• Troubleshoot scheduling or operational conflicts, and escalating issues as needed to maintain customer satisfaction.
• Identify opportunities to streamline processes and improve the overall customer experience for national account partners.
• Other duties as assigned.
  
  

Qualifications

• 3-5 years of experience in account management, service coordination, or project coordination — preferably within construction, Physical Security Systems, or related industries. Or equivalent combination of education and experience.
• Proven ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure.
• Effective communication skills, both verbal and written, for engaging with customers and internal teams.
  
  

Preferred Qualifications

• No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
  
  

Physical Requirements

• This position may involve sitting for extended periods.
• This position may require lifting to 25 lbs. from floor to countertop and countertop to floor.
  
  

Environment

• Inside work environment
  
  

Competencies

To perform this position successfully, an individual must display the following qualities.

• LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.
  
  

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

At LONG Building Technologies, we don’t just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.