Operations Manager

**SUMMARY**

The Operations Manager is responsible for the day-to-day operations of YWCA Kitsap County administrative offices; and provides support services to the Board of Directors.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

• Oversees facility maintenance and repairs, janitorial work, grounds maintenance, and other related activities.
• Supervises telephone, computer network and software applications in concert with I.T. vendor and within budget parameters; supports staff with I.T. and communications work orders and performs troubleshooting and fixes for these systems.
• Supervises reception desk, maintenance staff, and contractors for operating and office systems and activities; supervises volunteers for operations/ administrative-related projects.
• Manages recruitment function in coordination with program managers including posting and advertising open positions, reference checking, interviews, coordinating job offers, and background checks.
• Assists agency supervisors on the appropriate application of agency policies and employment issues.
• Working with the Executive Director for the successful completion of fund development activities, including but not limited to special events and annual campaigns.
• Maintains highest level of confidentiality and protection of employee and company related data and information.
• Maintains confidentiality of communication and records in accordance with State and Federal laws.
  
  

This is a general description of the responsibilities for the Operations Manager position; other duties may by assigned.

**SUPERVISORY RESPONSIBILITIES**

This position supervises administrative, custodial staff and volunteer administrative assistants.

**KNOWLEDGE, SKILLS AND ABILITIES**

• Ability to write reports, business correspondence, and procedure manuals
• Ability to adapt and manage varied situations
• Ability to build and maintain relationships with staff, clients and community partners
• Strong communication skills with the ability to listen actively and respond to employees, contractors and vendors in a timely, competent manner both verbally and non-verbally
• Ability to manage multiple tasks under tight deadlines and with multiple distractions
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Proficient in Microsoft Office applications
• Commitment to YWCA vision, mission and values
  
  

**REQUIRED EDUCATION AND/OR EXPERIENCE**

Bachelor's degree in business or related field from an accredited four-year college or university or four years related experience or equivalent combination of education and experience.

**OTHER QUALIFICATIONS**

• Vehicle, or ability to transport self
• Washington State Driver's License
• Driver's Insurance, per Washington State Law
• Acceptable State Patrol Criminal History Record
  
  

**WORK ENVIRONMENT**

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.