
You Will
- Responsible for gathering the research and data needed to formulate strategic plans that will grow client business
- Lead client relationship as day-to-day contact and partner agencies (where applicable) by ensuring a seamless communication process
- Coordination of streamlining omni-channel strategies with key partners
- Responsible for presenting strategic recommendations, soliciting feedback and ensuring team can execute on strategy to effectively hit goals
- Reports to Media Director, but acts as key day-to-day account lead over team
- Actively contribute to account strategy, including annual budget development, KPIs, partner selection, new tactics, and tracking industry developments.
- Develop skills by participating in ongoing training, workshops, etc.
- Support in any new business pitches and related work as required
- Mastery of all relevant tools for reporting, analytics and competitive analysis
- Responsible for timely response to daily communication regarding campaign level inquiries (client, vendors, internal)
- Maintain professional, productive rapport with sales representatives/media vendors
- Bachelor’s Degree required
- Strong Understanding of media landscape
- 5+ years of hands-on media management experience in online advertising with a focus on performance
- In-depth experience with Search, Social, and/or Programmatic channels is a must
- Understanding of activation & optimization techniques across self-serve performance platforms a must
- 2+ years of demonstrated success in managing and leading people
- Proven ability to lead and manage teams
- Technically strong quantitative skills, including analytical abilities and math proficiency
- Demonstrated critical thinking and problem solving abilities
- Solid verbal and written communication skills, with polished presentations skills a must
- Ability to work successfully with teams on multiple projects under tight deadlines
- Desire to work in an industry which is constantly evolving and presenting new and unique challenges
- Ability to sell ideas clearly and deliver values
- Knowledge of offline media planning is a plus
- Experience in marketing for both brand-building and direct response initiatives
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.
Salary Range
$110,000—$140,000 USD
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
About the company
Company website•Technology, Information and Internet, Advertising Services, Online Audio and Video Media
We’re Critical Mass. We are 2,000 inspired humans across 14 offices, setting the right path—not just the next one—for our clients, their customers, and our own colleagues.
We work with the best, Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY and many more, to power connected ecosystems that make brands stand out by driving performance with data, technology, AI, creative and media.
We’re a global marketing agency founded in Canada, but digital is our home. If you know us, then you know we’re a special place that attracts big talent and tiny egos. We’re driven, uncompromising and we live our values. We’re Critical Mass, but our friends call us CM.
Learn more at criticalmass.com.










