Intern, Digital Product Management – Planner Experience (Chicago- Hybrid)

Organization- Hyatt Corporate Office

Summary

The Opportunity & Internship Experience

Hyatt Hotels Corporation seeks an enthusiastic Intern, Digital Product Management to join our Sales and Events, Planner Experience Digital Product Team. In this role, you will be collaborating closely with the broader Digital and Sales and Events Product Managers, Designers, Engineers, and Analytics team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

As part of Hyatt’s Corporate Internship Program, this role delivers a hands-on, skills-based experience designed to accelerate learning, growth, and professional confidence. Interns are embedded within the business, partnering closely with experienced leaders on meaningful, real-world projects that support Hyatt’s strategic priorities. The program includes intentional mentorship, regular feedback, and opportunities to engage across functions—offering a behind-the-scenes look at how a global hospitality company operates. Interns also have the opportunity to connect with Hyatt’s purpose through participation in World of Care initiatives.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last twelve years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

This internship focuses on enhancing the planner (customer) digital experience by leveraging data, user research, and journey mapping to drive adoption of Hyatt’s direct channels. You will partner with Product, Design, and Analytics teams to measure performance, understand user behavior, and identify opportunities to improve the end-to-end customer experience. Your work will directly inform product decisions and help optimize how planners engage with Hyatt’s digital platforms. This role is ideal for students who are curious, eager to learn, and interested in gaining real-world experience in a corporate hospitality environment.

• Build and maintain metrics dashboards and reporting to track planner experience performance and adoption of direct channels
• Document end-to-end user flows and journeys to identify friction points and opportunities for improvement
• Conduct user research and analyze behavioral data to generate insights and recommendations that drive customer adoption
  
  

Qualifications

Experience Required:

• Currently enrolled undergraduate student in a 4-year degree program (BA/BS)
  
  

Experience Preferred:

• Bachelor’s degree in hospitality, computer science, business, or a related field
• Any professional certifications
• Experience in Digital or Product Management
  
  

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.

The pay range for this position is an hourly rate of $22 to $23. This position is also eligible to earn overtime, shift

differentials and premium pay under certain circumstances, or incentive awards.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.