Work you'll do
As a Managed Services Engineer II on the AI & Engineering team, you will be responsible for:
- Support day-to-day operations for enterprise applications and platforms, including monitoring, incident response, defect resolution, and service restoration
- Troubleshoot application, integration, and environment issues across development, test, and production environments
- Partner with product, engineering, infrastructure, and client stakeholders to identify root causes, implement fixes, and improve system reliability
- Execute and support change, release, and deployment activities in accordance with established operational and risk controls
- Contribute to process improvement, automation, documentation, and support readiness activities to improve service quality and operational efficiency
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
AI & Engineering leverages engineering capabilities to build, deploy, and operate sector-focused solutions across software, data, artificial intelligence, network, and hybrid cloud environments. The team helps clients modernize technology platforms, improve operational performance, and support mission-critical business capabilities. Deloitte's delivery models are designed to align to client needs while bringing scalable engineering and operational support to complex environments.
Qualifications
Required:
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field; alternatively, equivalent work experience
- 3+ years of experience supporting enterprise applications, platforms, or managed services environments
- Experience with incident management, problem management, and change management in production support environments
- Experience with monitoring, logging, alerting, and root cause analysis for application or platform support
- Experience with scripting or automation in PowerShell, Python, Bash, or SQL
- Experience working with release support, defect triage, and environment coordination across multiple teams
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- Experience supporting mobile, digital, or customer ordering applications
- Experience with cloud platforms such as Amazon Web Services or Microsoft Azure
- Experience with DevOps or continuous integration / continuous deployment tools
- Experience with ServiceNow, Jira, or other ticketing and workflow platforms
- Experience with application performance monitoring and observability platforms
- ITIL Foundation certification or a cloud platform certification
About the company
Company website•Accounting, IT Services and IT Consulting, Business Consulting and Services
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.
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