Claims Representative
Total Quality Logistics
Cincinnati, OH
Purchasing / Procurement / Inventory
About the role:
As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.
What’s in it for you:
- $17.50 - $22/hr.
- Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including employee discounts, financial wellness planning, tuition reimbursement and more
- Advancement opportunities within structured career paths
- Monthly team competitions and contests
- Employee referral bonuses
- Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Research reported claims and determine validity of the claim
- Manage the documentation and submission process of each claim in your portfolio
- Diligently follow up on claims and insurance companies on behalf of TQL and our customers
- Collect all necessary documents and information to file, investigate and help resolve claims
- Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
- Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need:
- Experience in claims, insurance, fraud or another related field preferred
- Strong, independent decision-making skills while maintaining great relationships with the sales department
- Ability to work quickly and handle requests
- Capable of meeting multiple deadlines occurring at the same time
- Ability to prioritize various requests and handle changing priorities
- Excellent organizational skills with strong attention to detail
- Good communication skills
- Strong customer service orientation
- Focused, positive attitude
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About the company
Company website•Truck Transportation
The logistics industry is a $500 billion market. With annual sales over $8 billion, Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.