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LoanCare company logo

Salesforce Architect

LoanCare

Greater Cleveland

Full-time

Information Technology

About Us

WHY PRODRIVEN GLOBAL BRANDS? BECAUSE WE ARE THE PROFESSIONAL’S CHOICE! You will find our market leading products and brands on job sites all over the world.

Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred.

Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements are subject to change based on evolving business needs.

Overview

This position plays a key role in supporting the design, governance, and continuous improvement of our global Salesforce ecosystem. Serving as a bridge between business stakeholders and technical delivery teams, this role helps ensure that Salesforce solutions are scalable, efficient, and aligned with strategic business objectives. Working under the guidance of senior architects, the Junior Salesforce Architect assists with translating business requirements into well‑designed technical solutions, contributes to architectural assessments and platform best practices, and supports reliable, secure system performance across Sales Cloud, Service Cloud, and Experience Cloud.

Responsibilities

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

  • Working under Direct supervision,
  • Solution Design: Assist in designing scalable, high-performance Salesforce solutions. Create and present design diagrams, including process flows, data models, and system integration maps.
  • Solution Discovery & Validation: Participate in discovery conversations with business stakeholders to understand context, goals, and constraints, and to surface architectural considerations. You will help validate that proposed solutions are valuable, viable, and feasible before development begins.
  • Requirements Gathering: Participate in business workshops to understand approved business requirements and clarify functional expectations. Translate validated requirements into solution-oriented designs and support the creation and refinement of user stories by ensuring alignment with architectural intent and technical constraints.
  • Solution Design & Implementation: Design scalable, high ‑ performance Salesforce solutions and translate architectural decisions into practical implementation. Create and maintain solution artifacts such as process flows, data models, and integration diagrams, and implement solutions using an appropriate mix of declarative tools, Flows, and programmatic components (Apex, Lightning Web Components) when required to support well ‑ architected, maintainable designs.
  • Governance & Best Practices: Support the enforcement of Salesforce best practices, coding standards, and data governance policies to ensure platform integrity and minimize technical debt.
  • Collaborative Partnership: Act as a true partner to our business and technology teams, moving beyond order-taking to collaboratively shape solutions that drive meaningful business outcomes.
  • Integration Support: Assist in the analysis and design of complex integrations between Salesforce and other enterprise systems, such as Data Lakes and various ERPs.
  • Performs other duties as assigned within the scope of responsibilities and requirements of the job
  • Performs Essential Job Functions and Duties with or without reasonable accommodation


Qualifications

Qualifications

Education, Licenses, and Certifications

  • Bachelor's degree in Information Systems, Computer Science, Business Administration or related field preferred or equivalent work experience required
  • Required certifications: Salesforce Certified Application Architect credential or be actively on the journey toward Application Architect by holding a mixture of the below certifications:
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Agent Force Specialist


Years Of Experience And Knowledge

  • 5 : 7 years of Direct experience in the Salesforce ecosystem, serving in roles such as a Salesforce Implementation Consultant, Senior Business Analyst, or Senior Salesforce Administrator required.


Skills And Abilities

  • Ability to contribute to requirements discovery sessions by asking clarifying questions, identifying edge cases, and ensuring alignment between business requirements and solution design.
  • Working knowledge of Salesforce declarative capabilities, with the ability to assess when programmatic or custom development solutions are required.
  • Foundational understanding of Salesforce platform architecture, including data modeling, data governance, security/sharing models, platform limits, scalability, and performance considerations.
  • Familiarity with Salesforce design and integration patterns, including API-based integrations and system interoperability concepts.
  • Analytical and problem-solving skills with a focus on designing scalable, maintainable, and sustainable solutions.
  • Ability to communicate technical concepts, trade-offs, and architectural decisions clearly to both technical and non-technical stakeholders.
  • Experience using work management tools (e.g., Azure DevOps) to review user stories, track progress, and ensure delivery aligns with architectural standards.
  • Proficiency with standard business documentation tools (e.g., Microsoft Word, PowerPoint, Outlook) to document solution designs and communicate decisions effectively.
  • Exposure to AI-enabled capabilities within Salesforce, with an understanding of data governance, integrity, and business impact considerations.
  • Industry experience in manufacturing or industrial equipment environments is preferred.


Travel Requirements

    • 0% : 10% travel domestically required


EEO Statement

ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

About the company

Company websiteFinancial Services

LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. The award-winning company is known for delivering a superior customer experience through personalization and convenience. Its proprietary portfolio management platform, LoanCare Analytics™, identifies risk and opportunity quickly to enable smarter decision-making across the servicing spectrum. For over 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to real estate and mortgage industries. For more information, visit www.loancareservicing.com.

Our focus is optimizing asset performance for our clients while delivering a better borrower experience. Combining strategic, technical, operational and organizational expertise with proven disciplined approaches, we build solutions and get results. Let us tailor a subservicing program for you.