Athlete Healthcare Navigator
United States Olympic & Paralympic Committee
Colorado Springs, CO
Writing / Editing, PR / Media / Communications, Sales / Marketing
Are you mission-driven and passionate about helping others succeed?
Do you strive to lead, follow, and act with integrity?
Are you the one who honors your commitments?
Is building trusting relationships an integral part of why you do what you do?
Do you push limits and challenge the status quo?
If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!
Here's a Summary Of Responsibilities
The Athlete Healthcare Navigator assists in managing Team USA athlete healthcare benefits coordination, administration, and education. The Navigator also plays a critical role in supporting athletes with domestic and international Elite Athlete Health Insurance (EAHI) claims, financial assistance fund applications, and internal referrals to ensure athletes have access to medical and mental health resources. The Navigator works closely with athletes, National Governing Bodies (NGBs), third-party administrators, and internal teams to provide education and support.
Here’s How You’ll Have An Impact
Athlete & NGB Experience
- Provide world-class customer service, ensuring all athleteand NGBinquiries are handled promptly, empathetically, and in alignment with team standards and values.
- Assist with on-call phone and email support, addressing inquiries related to athlete benefits and resources, coordination of benefits, EAHI support, and other inquiries.
- Provide proactiveoutreach initiatives by phone and email as necessitated bytheEAHI plan requirements, toprovide individualized education regarding the portfolio ofUSOPChealthcareresource options.
- Assess athlete and NGB needs, providing customized referrals to internal and externalmedicaland financial resources as appropriate.
- Assist in benefits coordination by ensuringathletes and NGBsunderstand primary and secondary claimsand actionable stepsto execute the claims filing process accurately; provide follow-up and resource referrals as necessary.
- Assist athletes in navigating healthcare systems and overcoming barriers, within defined scope of practice.
- Provide educational tools and information to empower athletesto make informed healthcare decisions.
- Serve as a Primary Point of Contact (PPC) forallocatedsports to ensure familiarity, continuity, and enriched understanding of distinct needs.
- Provide support in athlete transportation to medical appointments.
- Review applications for the Medical Assistance and Mental Health Assistance Funds, ensuring all required documentation is complete and accurate.
- Process applications and submit them for approval in accordance with established policies and criteria.
- Communicate with athletes about application status, required documentation, and other relevant information.
- Process financial disbursements of approved applications.
- Maintain accurate records of member and dependent enrollments andterminations.
- Assist with maternity benefits management,prior authorizations, claims processing, and continuationplans,aligningwith policies.
- Support monthlyprocesses such as, but not limited to,IRS Form1099 reporting, premium deduction communication, and roster audits.
- Work with benefit plan vendors and brokers to troubleshoot and resolve benefit matters.
- Maintain ongoing knowledge of Summary Plan Description (SPD).
- Support data collection efforts for monthly, quarterly, and annual reporting.
- Maintain accurate and timely records, reports, and filing withintheshared inbox,Sharepoint, Electronic HealthRecords (EHR), and other systems, to ensure team members have access to relevant information.
- Track trends for ongoing program improvements.
- Researchand classify community resources thatmaybe of value to athletes and maintain a community resource database.
- Maintain confidential information in adherence with HIPAA regulations.
- Provide other project support and related duties as assigned.
- Associate’sDegree in healthcare administration,benefits administration,human resources, social work, or a related field
- Past job experience may be accepted in place of formal education
- 2+ years’ administrative experience
- 2+ years’ customer service experience
- Prior experience inhealthcare,benefits,case management, administration,or customer service.
- Passion for sport and the ideals of the Olympic and Paralympic Movement.
- Demonstrated ability to provide exceptional customer service.
- Strong written andoral communication skills.
- Proficiency with Microsoft Applications: Word, Excel, PowerPoint, Outlook, Office 365, SharePoint
- Ability to perform all duties within HIPAA regulations
- Abilityto establish and maintain effective professional relationships with all staff levelsand external constituents.
- Ability to work independently and as part of ateammeet deadlines and deliver high-quality service.
- Ability to deal with non-routine matters,competing priorities, and deadlines inhigh-volume setting.
- MicrosoftOffice software
- Electronic Health Records
- Standard office equipment
- Motor vehicles/motorized carts
- Office environment, multi-building complex
- Professional, non-clinical role with no direct patient care.
- Flexibility required for occasionalevening,weekend, or holidayhours.
Hybrid: Remote & Colorado Springs Olympic & Paralympic Training Center
Here's Some More Information You Need To Know
- Hiring pay range $27.00 - $27.50 per hour.
- This Full-Time, Non-Exempt position is intended to work 40 hours per week.
- Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion.
- Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere.
About the company
Company website•Spectator Sports
At the United States Olympic & Paralympic Committee, our mission is empowering the competitive excellence and well-being of Team USA athletes, championing the power of sport, and inspiring the nation.
We are the Team Behind the Team. We stand at the heart of a global, purpose-driven, multi-sport ecosystem, and together, through our love of sport, we are building a better, more inclusive world. Our core values and principles guide this work:
Core Principles:
- We promote and protect athletes’ rights, safety, and wellness.
- We champion the integrity of sport.
- Recognizing the expertise of our member organizations, especially NGBs, we respect their vital role and pledge our support to their success.
- We set clear standards of organizational excellence and hold ourselves and all member organizations accountable.
- As a trusted and influential leader, we’re committed to advancing the global Olympic and Paralympic movements, making a mark both internationally and domestically.
- We honor and celebrate the legacy of Team USA athletes.
Core Values:
- Pursue Excellence
- Lead Courageously
- Serve Others
- Foster Belonging
The USOPC serves as both the National Olympic Committee and National Paralympic Committee for the United States. We are focused on protecting, supporting and empowering America’s elite athletes, and are responsible for fielding U.S. teams for the Olympic, Paralympic, Youth Olympic, Pan American and Parapan American Games, and serving as the steward of the Olympic and Paralympic movements in the U.S.
A federally chartered nonprofit corporation, the USOPC is entirely privately funded through the generosity of the American public and the support of many commercial partners. To learn more about how you can be part of the Team Behind the Team, visit usopc.org/careers.