Hotline Resource Specialist
Nationwide Children's Hospital
Columbus, OH
Manufacturing / Production, Business Management / Project / Planning
Weekend position 7:30am-8:00pm both Saturday and Sunday working from home after initial training.
Job Description Summary
Provides crisis intervention, intake assessment, and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services.
Job Description
Essential Functions:
- Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills.
- Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions.
- Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities.
- Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients.
- Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.
- Enters data into various record-keeping systems as needed.
- Two years of college, or equivalent education and experience, required.
- Bachelor's Degree in Social Work, preferred.
- Effective verbal and written communication, interpersonal, and documentation skills.
- Working knowledge of relevant community resources and services.
- Effective problem-solving and conflict management skills.
- Ability to quickly assess and prioritize information received.
- Flexibility and ability to manage multiple demands in a fast-paced environment.
- One year of experience providing intake or crisis services, preferred.
- Relational database experience, preferred.
OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Reaching above shoulder, Squat/kneel, Standing, Walking
FREQUENTLY: Hand use: grasping, gripping, turning, Repetitive hand/arm use
CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Seeing – Far/near, Sitting
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
About the company
Company website•Hospitals and Health Care
Nationwide Children’s is one of America's largest pediatric hospitals, an international leader in research and is ranked in all 10 specialties on U.S. News & World Report’s 2025-26 “America’s Best Children’s Hospitals” list. Our staff, comprised of 1,600 medical professionals and over 16,000 employees, provides state-of-the-art pediatric care for 1.8 million patient visits annually. And, according to the Children’s Hospital Association, Nationwide Children's is the #1 provider of pediatric surgery in the country.
Our doctors represent every major pediatric sub-specialty. With over 50 locations throughout Ohio, signature programs include heart, cancer, gastroenterology and neonatology care, all of which are internationally recognized. Tim Robinson is CEO of Nationwide Children’s Hospital, which includes the Abigail Wexner Research Institute at Nationwide Children’s Hospital, Nationwide Children’s Hospital Foundation and The Center for Family Safety and Healing at Nationwide Children’s Hospital.
As home to the Department of Pediatrics of The Ohio State University College of Medicine, Nationwide Children’s physicians train the next generation of pediatricians and pediatric specialists. The Abigail Wexner Research Institute at Nationwide Children’s Hospital is one of the Top 10 National Institutes of Health-funded freestanding pediatric research facilities. Nationwide Children’s remains true to the original mission since its founding in 1892 of providing care regardless of a family’s ability to pay. More information is available at NationwideChildrens.org.