This role is responsible for the administration, optimization, and security of our Microsoft 365 environment within a hybrid and multi-tenant enterprise infrastructure.
The ideal candidate combines strong hands-on technical expertise with a proactive, service-oriented mindset. This individual will manage Microsoft 365 services, support secure identity and access management, partner closely with Security teams, and serve as a Tier 3 escalation point for complex collaboration and messaging issues.
Key Responsibilities
Microsoft 365 Administration & Operations
- Administer and maintain Microsoft 365 services including:
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Microsoft Entra ID
- Purview
- CoPilot Studio
- Power Platform
- Manage hybrid identity and mail flow integrations (Azure AD Connect, hybrid Exchange).
- Oversee licensing, mailbox management, distribution groups, dynamic groups, and shared resources.
- Monitor tenant health, service health, and usage reporting to ensure availability and performance.
- Provide Tier 3 escalation support for complex messaging, collaboration, authentication, and synchronization issues.
Manage and maintain:
- Conditional Access policies
- Multi-Factor Authentication (MFA) policies
- Identity Protection and access governance
- Role-Based Access Control (RBAC)
Support Microsoft 365 security and compliance capabilities including:
- Microsoft Purview
- Data Loss Prevention (DLP)
- eDiscovery
- Retention and sensitivity labeling
- Microsoft Defender for Office 365
Automation & Continuous Improvement
Develop and maintain PowerShell scripts for automation, reporting, and bulk administration.
Leverage Microsoft Graph and provided APIs.
Identify and implement process improvements to increase reliability, efficiency, and security.
Evaluate and communicate new Microsoft features and roadmap items for enterprise applicability.
Collaboration & Governance
Partner with Infrastructure, Cloud Engineering, Service Desk, Desktop Management, and Security teams to improve reliability and end-user experience.
Support cloud migration and modernization initiatives.
Contribute to governance models for Teams, SharePoint, and collaboration services.
Develop and maintain documentation, knowledge articles, and change records.
Required Qualifications
Excellent written documentation and communication skills.
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
5+ years of hands-on experience administering Microsoft 365 in a medium-to-large enterprise environment.
Strong expertise in:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Microsoft Entra ID
Strong understanding of:
- Conditional Access
- MFA
- Identity governance
- SMTP mail flow
- SPF, DKIM, and DMARC
Experience troubleshooting authentication, SSO, and synchronization issues.
What We’re Looking For
A proactive engineer who anticipates issues and strengthens security posture.
A collaborator who works effectively across IT and security teams.
A technically curious professional who stays current with Microsoft innovation.
A service-minded professional who improves the employee experience while protecting the enterprise.
#PSI2
About the company
Company website•IT Services and IT Consulting
Established in 1992, PSI (Proteam Solutions Inc) has grown from a one man start up to a multi-million dollar IT Consulting, Workforce Solutions and Enterprise Resource Solutions firm providing senior-level consulting and talent management solutions to both the Private and Public Sector.
We partner with our clients to address their most complex business challenges. Our extensive industry-leading expertise enable us to work collaboratively with our clients to plan, develop, and deliver innovative and integrated solutions.
We untangle some of the most complex problems that our clients face. We get better outcomes because we take a more integrated approach to every engagement – addressing the underlying people, processes, as well as technology issues that can make or break a new solution.
Our objective is always to deliver measurable return on investment (ROI) and positive business impact for our clients on every engagement. We evaluate opportunities and develop solutions that generate maximum effect with strong, sustainable gains in business performance, productivity, cost management, and customer satisfaction.
We look beyond the obvious… To tackle the tough issues. Drive growth. Manage change. Get stuff done.
It's our strategy. And it works.
Services:
• Enterprise Insight Management (EIM)
• Enterprise Architecture
• Mobility
• Business Intelligence and Analytics
• IT Infrastructure
• Talent Augmentation
• Workforce Solutions