Director of Strategic Partnerships
Global Payments Inc.
Dallas, TX
Business Development, Sales / Marketing
Description
Director of Strategic Partnerships — Global Payments (GPN) | Genius POS Solutions (Restaurant and Hospitality SMB & Enterprise
The role also carries responsibility for new market expansion through partner‑led business development. The Director reports directly to the VP and Head of Strategic Partnerships & Business Development over POS and software vertical markets for Global Payments.
Key Responsibilities:1. Partnership Strategy & Ecosystem Leadership
Director of Strategic Partnerships — Global Payments (GPN) | Genius POS Solutions (Restaurant and Hospitality SMB & Enterprise
- Sports & Entertainment Venues
- Food Service Management
- U.S. & International) Role Summary: The Director of Strategic Partnerships and Business Development for Global Payments (GPN) Genius POS Solutions will own the partner strategy, growth, management and execution of the partner ecosystem that powers Genius POS across SMB and enterprise restaurants, professional and collegiate sports stadiums and venues, and food service management organizations.
The role also carries responsibility for new market expansion through partner‑led business development. The Director reports directly to the VP and Head of Strategic Partnerships & Business Development over POS and software vertical markets for Global Payments.
Key Responsibilities:1. Partnership Strategy & Ecosystem Leadership
- Develop and execute the end‑to‑end partnership strategy in alignment with Genius product leadership for Genius POS across restaurant, stadium/venue, and food service verticals.
- Build a multi‑tier partner ecosystem consisting of existing and net new partners and including integration partners, channel partners, strategic alliances, and technology partners.
- Identify ecosystem gaps and prioritize partners that expand product capability, accelerate sales, or unlock new markets.
- Lead sourcing, evaluation, and negotiation of new partners across POS‑adjacent categories (ordering, delivery, loyalty/CRM, payments, labor, inventory, analytics, stadium tech, venue operations).
- Own the partner contracting process, working closely with Legal, Finance, and Product to structure scalable, repeatable agreements.
- Establish partner tiers, incentives, commercial models, and performance frameworks.
- Partner with Product leadership to define the integration roadmap and ensure partner capabilities align with Genius POS strategy.
- Collaborate with the Product Partner Technical Integrations Team to prioritize, scope, and deliver high‑impact integrations.
- Ensure partners meet technical, security, and compliance standards across U.S. and international markets.
- Build joint GTM motions with Sales, Marketing, and Enablement teams.
- Develop partner‑driven revenue programs, co‑marketing campaigns, and field‑ready partner positioning.
- Ensure sales teams are trained, supported, and equipped to sell with and through partners.
- Oversee onboarding, certification, enablement, and ongoing partner success.
- Establish KPIs, dashboards, and QBR processes to measure partner performance and ecosystem health.
- Drive continuous improvement in partner experience and partner‑driven revenue.
- Identify and evaluate new verticals, geographies, and revenue opportunities unlocked through partner collaboration.
- Build business cases for expansion into international markets, stadium/venue ecosystems, and emerging food service technologies.
- Lead exploratory partnerships that extend Genius POS into new operational environments.
- Build and lead a high‑performing team across:
- Partner Strategy
- Partner Acquisition
- Partner Contracting
- Product‑aligned Integration Strategy
- GTM Alignment
- Partner Support
- Mentor and develop talent, establish operating rhythms, and scale the team as the ecosystem grows.
- Bachelor’s degree required.
- 8+ years of experience in strategic partnerships, business development, or alliances.
- Deep experience in restaurant technology, POS ecosystems, or adjacent food service tech.
- Proven success building and scaling partner programs across multiple verticals or geographies.
- Strong commercial acumen with experience negotiating complex partner agreements.
- Demonstrated ability to work cross‑functionally with Product, Engineering, Operations, Commercialization, Sales, Marketing, and Legal.
- Experience leading teams and building new organizational capabilities.
- Ability to travel domestically and internationally as needed.
- Experience with enterprise restaurant brands, stadium/venue operations, or food service management.
- Familiarity with payments, fintech, or merchant services ecosystems.
- Background in SaaS, integrations, APIs, or platform‑based partner models.
- Strong analytical and strategic planning skills.
- Growth in partner‑sourced and partner‑influenced revenue.
- Expansion of integration footprint and partner ecosystem coverage.
- Improved partner satisfaction, retention, and performance.
- Acceleration of product roadmap through partner integrations.
- Successful entry into new markets or verticals via partner‑led strategies.
- Scalable team structure and operational excellence.
About the company
Company website•Financial Services and IT Services and IT Consulting
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments manages trillions in payments volume and billions of transactions across more than 175 countries.
Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500. Learn more at company.globalpayments.com and follow Global Payments on X (@globalpayinc), LinkedIn and Facebook.