Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in the power of technology to positively transform business practices. Our focus is on helping customers grow and achieve success in the digital space. We cover a variety of different industries, including eCommerce, associations & nonprofits, government, healthcare, sports & entertainment, transportation, and more. The company was recently named by Built in Chicago as one of the best places to work and to Inc.com's list of 5000 fastest-growing private companies for the past eight years.
We're looking for talented Account Managers to join our client services team. We need team players who will help out wherever necessary in order to provide value to our customers.
Responsibilities: Acts as the primary liaison between Americaneagle.com and the client
- Documents all aspects of client's account through the use of all available tools
- Ensures the successful completion, quality and/or resolution of all client requests
- Provides a high-level of service while always keeping the client's and Americaneagle.com's business goals in mind
- Collaborates with other key players in an effort to develop an overall account strategy while strengthening the client relationship
- Able to effectively work with the Client Services director, technical manager, developers, and all other relevant resources in an effort to accurately and efficiently complete all client requests
- Manages all client requests in a timely manner through strategic planning and confirmation of request details, estimates, functional and technical specifications, timelines and written status reports throughout the development process
Requirements:
- Bachelor's degree
- Previous experience with website administration or in the IT industry is preferred
- Previous experience dealing directly with clients in a customer relations environment
- Communication, teamwork, passion, pride, adaptability, proactivity, ownership, organization, resourcefulness and positivity are key to being a successful Americaneagle.com account manager
Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. Our dedication to growing our development team is how we can produce excellent sites and applications for our clients. We do all of this while maintaining a family value focus and pushing for a good work-life balance. The US-based salary range for this full-time position is $55,000-$75,000 per year. Within this range, individual pay is determined by job-related skills, experience, and relevant education or training. At Americaneagle.com, we are committed to providing a comprehensive benefits package, a positive work environment, company activities and more. To see our benefits and what we’ve been up to, click here!
About the company
Company website•Technology, Information and Internet
Americaneagle.com is essentially a one-stop shop offering a full range of solutions for anyone looking to succeed in their online endeavors. Americaneagle.com is a family owned privately held company with a long history of profitability and stability.
Since 1995, Americaneagle.com has completed more than 12,000 Web projects for nearly every type and size of organization, in nearly every industry, including small companies, start-ups, Fortune 500 companies, Professional Sports teams, and manufacturers of niche products.
The Web sites that we have designed for our clients over the years have produced strong revenues and sales leads. We credit this success to several things: a design that is easy to navigate, a pleasant look and feel, and programming that abides by the indexing technology of search engines. Indeed, we are incredibly proud of the online stability and success our clients have achieved by employing our expertise.
Thanks to our wide range of experiences, we have the unique ability to see the wider picture when it comes to Web technology. If we find that an online tool works for one industry, we can identify its potential to bring success to another industry. Furthermore, with over 30 years of experience in the IT industry, our familiarity of the business allows for us to provide our customers with the most comprehensive Web services and support available. Our clients know that our services are done in house, so if there are ever any issues that need to be addressed, whether it involves hardware, software, programming, connectivity, or the updating of their sites, we have the means and resources to achieve an expedited resolve.
In addition to experience, another key to our success is our commitment and dedication to providing the best possible customer service to our clients. While other companies claim to provide top-notch customer service, Americaneagle.com actually delivers customer service that is unparalleled in the industry.