OTD Coordinator (H/F) - SAFRAN SEATS USA LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Seats est l'un des principaux fabricants mondiaux de sièges d'avion, tant pour l'équipage que pour les passagers. 1 million de sièges d'avion fabriqués par Safran Seats sont actuellement en service dans les flottes aériennes du monde entier.

Mission description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. 1. Objective: Under general supervision, the OTD Coordinartor is directly accountable for managing a portfolio of customer orders to support on-time delivery (OTD) performance. This role acts as the operational owner of assigned orders, ensuring schedules are aligned with production realities and that customer-facing teams receive accurate, timely status updates. Main Function Responsibilities A) Own and manage a defined portfolio of customer aftermarket orders from release through shipment B) Partner daily with Operations, Planning and Supply Chain to align production schedules and material availability with customer delivery commitments C) Proactively identify risks to on-time delivery (OTD) and drive mitigation or recovery plans D) Reschedule orders in the ERP system to reflect realistic and validated ship dates E) Ensure system data integrity and accuracy of all order details (dates, quantities, priorities) F) Communicate clear, timely, and accurate order status updates to Customer Support and other customer-facing teams G) Provide recovery plans and revised commitments when delays occur, ensuring transparency and alignment H) Escalate critical delivery risks with recommended action plans to leadership when necessary I) Support backlog management and contribute to overall OTD performance metrics J) Performs other duties as assigned

• Education & Qualification: Associate Degree in Business or related field is required; or three (3) years of experience supporting sales, marketing or customer relations. B. Work Experience - Technical knowledge: Minimum of one (1) year of experience within operations. Prefer experience within the Safran Seats USA organization. Experience in a customer related area or proven ability to work well with customers required. Has a wide variety of experience in Manufacturing, Purchasing, Planning and understands the terminology and operating methods. C. Professional Skills: Must be proficient in the operation of office computers. Must have advanced level knowledge of Microsoft Office software products Provides and communicates relevant information in a timely manner and provides reports on activities. Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions. Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. D. Behavioral Skills: Must have ability to efficiently perform multiple tasks simultaneously Must be able to interface with all departments within the company, as well as multi-cultural outside customers. Provides and communicates relevant information in a timely manner and provides reports on activities. Utilizes continuous improvement in analyzing actions, problems and creating or suggesting solutions. Must be able to work extended hours as needed. Physical Demands: This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required dur "Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." Candidates applying must be legally authorized to work in the United States without sponsorship. We are unable to provide visa sponsorship for this position.