Warranty Administrator Responsibilities:
- Process warranty claims for payment in accordance with all manufacturer policies and procedures. The administrator will review all repair orders for manufacturer compliance and correct any issues with dealership before submitting to manufacturer.
- Ensure all returned claims are addressed proactively with dealership and corrected with manufacturer as quickly as possible.
- Review open warranty Repair Orders as requested. Provide the appropriate labor operations and compliance guidance to dealership and ensure guidelines are being followed at all times. Respond promptly and directly with appropriate dealership staff with any updates to corrections needed to the repair orders.
- Warranty Administrator is responsive to reconcile the Warranty Receivables schedule for all outstanding amounts. Warranty Administrator is responsible to identify issues, correct issues with appropriate dealership parties and submit correct documentation to the manufacturer. This is an on-going expectation and to be maintained weekly.
- High School Diploma or equivalent.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Previous automotive warranty experience a plus
- Decisiveness and attention to detail.
- Proficiency with necessary technology, including computers, Microsoft Office, etc.
- Polite, professional and strong attention to detail
- Ability to work well with others and maintain appropriate communications with multiple dealerships
About the company
Company website•Motor Vehicle Manufacturing
At New Country, our goal is to accommodate and satisfy every one of your automotive needs. This philosophy has allowed us to grow into one of the largest independent auto groups in the United States. The New Country Motor Group family, which includes the Wide World of Cars and EuroMotorcars Groups, represents some of the most respected auto manufacturers in the world with dealerships and collision repair centers in Connecticut, New York, Maryland, Pennsylvania and Florida.
Our dealerships sell new Audi, BMW, Ferrari, Lexus, Mercedes-Benz, MINI, Porsche, Toyota and Sprinter vehicles as well as Certified, one-owner and pre-owned vehicles of nearly every make. Our factory certified technicians receive ongoing training and are ASE and/or Factory / Manufacturer Certified.
We have dealerships that serve the residents of Albany, Saratoga Springs, Spring Valley, Great Neck, Latham, and Westchester in New York. We also serve Hartford, Greenwich, and Fairfield in Connecticut. Naples, Palm Beach and North Palm Beach in Florida. Bethesda, Chevy Chase, and Germantown in Maryland / Washington, D.C. Devon and Bala Cynwyd / Main Line in Pennsylvania.
Our dealerships enjoy participating in community events and charitable causes. If you are a local charity representative looking to partner with us please contact us directly. We encourage YOU to get involved with us!