We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fast‑paced environment, enjoys coaching others, and excels at problem‑solving.
Key Responsibilities
Key Responsibilities
- Oversee supervisors to ensure compliance with quality standards, deadlines, and established procedures.
- Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.
- Analyze information and evaluate outcomes to determine the most effective solution and resolve issues.
- Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.
- Provide guidance on complex issues and resolve escalated complaints.
- Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.
- Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.
- Communicate effectively with internal teams and external stakeholders.
- Perform administrative tasks and maintain accurate documentation.
- Other duties as assigned.
- Strong leadership, coaching, and conflict‑resolution abilities.
- Exceptional communication skills (verbal and written).
- Proficient in Microsoft Excel, Word, Office Suite, and SQL.
- Skilled in data analysis, decision‑making, and problem‑solving.
- Knowledge of administration, customer service principles, and office procedures.
- High dependability and ability to manage multiple priorities.
- High school diploma or equivalent.
- Minimum three (3) or more years of professional work experience.
About the company
Company website•Law Practice
Perdue Brandon Fielder Collins & Mott‚ LLP is a law firm focused on providing government agencies delinquent collections services, school funding services and appraisal district representation. Since our founding in 1970 in Texas‚ we have grown steadily‚ adding clients‚ attorneys and trained support staff. Presently‚ we have 14 offices and multiple satellite offices serving clients nationwide. Our workforce exceeds 400 employees‚ including more than 60 licensed attorneys. Founded on the principles of hard work‚ honesty and ethical conduct‚ our success is due to our refusal to deviate from these core values.