Account Director

What this job involves: The Account Director serves as the top leadership role on client accounts within JLL Work Dynamics, developing and implementing comprehensive account plans that delight clients and ensure healthy long-term relationships. This executive leader anticipates client needs, delivers exceptional performance on key indicators, and builds high-performing teams that drive operational excellence while keeping employees engaged and thriving. You'll lead transformational client relationships for Fortune 500 companies, managing comprehensive facility management solutions across our global portfolio of over 1.6 billion square feet. This senior executive role combines strategic vision with operational excellence, translating JLL's strategy into business opportunities while exceeding revenue and profitability targets to secure long-term partnerships.

What your day-to-day will look like:

• Developing comprehensive account visions that align client objectives with JLL's strategic goals and service capabilities
• Building and mentoring diverse, high-performing teams while advancing inclusion priorities through focused talent planning
• Managing complex client relationships across technology, industrial, financial services, and healthcare sectors
• Analyzing customer behavior data and industry trends to identify expansion opportunities and drive account growth
• Overseeing financial performance including budget management, revenue optimization, and maintaining receivables standards
• Collaborating with Work Dynamics leadership to translate firm strategy into actionable business opportunities
• Delivering exceptional client service through proactive stakeholder engagement and continuous feedback integration
  
  

Required Qualifications:

• Minimum 10 years of executive leadership experience in Facility Management and Commercial Real Estate
• Demonstrated success developing Integrated Facility Management solutions for Fortune 500 organizations
• Proven track record hiring, training, and retaining teams of 100+ professionals in outsourced service environments
• Strong financial acumen with experience managing budgets and driving profitability
• Bachelor's degree with comprehensive business experience across multiple functions
• Strategic mindset with ability to see big picture while executing tactical initiatives
• Results-driven approach with capability to take corrective action decisively when performance gaps occur
  
  

Preferred Qualifications:

• MBA or post-graduate studies
• Experience with complex, large, and heavily matrixed organizations
• Commercial real estate industry trend awareness and data-driven decision making
• Transformational leadership experience leading change with energy and resilience
• Track record of making complex decisions and taking calculated risks in growth environments