Dispatcher

5 ‑ Day Work Week | Supportive Team | Stable Career Path

Bassett Services is looking for a reliable, detail ‑ driven Dispatcher to support our HVAC, Plumbing, and Electrical teams. If you’re someone who thrives in a fast ‑ paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you.

We’re a long ‑ standing, trusted home ‑ services company that blends the feel of a well ‑ run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best — and that starts with the dispatcher who sets every job in motion.

This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team!

Why Work With Bassett

We put our people first. You’ll be supported, trained, and given the tools you need to succeed. Our dispatchers play a critical role in keeping our field teams productive and our customers taken care of — and we make sure you feel valued every step of the way.

Benefits & Perks

Health & Insurance

• Employer ‑ paid medical, dental, and vision plan options
• Life, AD&D, and long ‑ term disability included
• Optional short ‑ term disability and gap coverage
• FSA and HSA contribution options
  
  

Retirement

• 401(k) with employer match available upon hire
• Traditional & Roth options
  
  

Time Off & Life Balance

• Paid time off and holidays
• Paid parental leave
  
  

Growth & Training

• Tuition reimbursement
• Ongoing training and development opportunities
  
  

What You’ll Do

• Convert incoming customer calls into booked service appointments
• Prioritize calls based on urgency, customer needs, and technician availability
• Respond to customer requests, resolve issues, and represent the Bassett brand with professionalism
• Schedule appointments using right tech/right call guidelines
• Enter customer and call information accurately into our system
• Receive and document emergency and non ‑ emergency calls
• Monitor field technicians to ensure efficient routing and time management
• Support the team with clear communication and strong follow ‑ through
  
  

What You Need

• Previous customer service experience
• Strong attention to detail
• Ability to multitask in a fast ‑ paced environment
• Clear communication skills and a calm, professional demeanor
• Reliable attendance and a strong work ethic
  
  

Requirements

• Valid driver’s license
• Availability for weekends and evenings
• Successful completion of assessments, interviews, background checks, and drug screening
  
  

Bassett Services is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.