AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.
AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark and Vietnam.
We are looking for a highly experienced and hands-on Director of Network Operations to lead our global networking environment. This role combines leadership, strategy, and deep technical expertise to ensure that our networks remain reliable, secure, and scalable.
Responsibilities
- Architect, operate, and optimize large-scale, low-latency IP/MPLS and cloud networks.
- Drive automation (Python, Ansible, Terraform, APIs) to eliminate manual toil.
- Build monitoring and observability systems (Prometheus, Grafana, NetFlow, SNMP, Splunk).
- Lead the Network Operations function, including 24/7 NOC activities, capacity planning, and service availability.
- Build, mentor, and develop a high-performing team of developers, engineers and operations staff.
- Define and execute operational strategy, KPIs, and SLAs to ensure uptime and customer satisfaction.
- Partner with cross-functional teams to support new product launches and network initiatives.
- Oversee vendor relationships, contract negotiations, and service provider performance.
- Act as the final escalation point for critical incidents and drive root cause analysis (RCA).
- Ensure compliance with security, regulatory, and audit requirements.
- 10+ years in Network Operations/Engineering, with at least 5 years leading teams.
- Expertise in routing, switching, and large-scale IP networks (BGP, OSPF, MPLS, VXLAN).
- Strong experience with cloud networking (AWS, Azure, GCP).
- Familiarity with automation and orchestration tools (Python, Ansible, Terraform).
- Experience managing mission-critical, 24/7 global network environments.
- Advanced certifications (CCIE, JNCIE, or equivalent) are a plus, but hands-on skills matter more.
- A hands-on leader who can build teams and still jump into configs.
- Obsessed with reliability, automation, and “fixing things the right way.”
- Calm under pressure, sharp in a crisis, and relentless about operational excellence.
- Excited to lead by example and mentor engineers to become world-class operators.
Annual salary range: $160,000 - $250,000
Join AXON Networks!
axon-networks.com
axon-networks.hire.trakstar.com
About the company
Company website•IT Services and IT Consulting
AXON Networks is redefining how service providers operate, grow, and compete in the AI-driven era of connectivity.
We enable ISPs and telecom operators to move beyond traditional, reactive models toward fully autonomous, real-time network operations. Through our Operator-as-a-Service (OaaS) platform, AXON brings together orchestration, digital twins, and agentic AI to transform network management into a continuous, intelligent, and customer-centric experience.
Our platform provides a 360° view of the network—combining real-time data, predictive insights, and automated actions across service assurance, provisioning, customer experience, and revenue optimization. This allows operators to reduce complexity, lower operational costs, and unlock new growth opportunities.
Trusted by leading service providers worldwide and supporting over 90 million users, AXON Networks helps transform networks into adaptive, self-optimizing systems that deliver measurable business outcomes.
From infrastructure to experience. From operations to intelligence. From connectivity to growth.
AXON Neura is a multi-agent AI layer that brings intelligence into every part of network operations.
It enables autonomous decision-making across service assurance, customer experience, and orchestration—helping service providers move from reactive workflows to real-time, self-optimizing networks.
AXON Networks Enterprise combines intelligent software with purpose-built hardware to deliver fully optimized enterprise connectivity.
End-to-end connectivity portfolio
• Full range of routers and CPEs supporting XGS-PON, GPON, Fiber, DSL, Bonded DSL, LTE, and 5G
• Advanced Wi-Fi solutions including Mesh networking and band steering
Intelligent device & network management
• CPE Management Platform with ACS (TR-069) and TR-369 / USP support
• Real-time Support Dashboard for operations and customer care
•Consumer self-service app for visibility and control