Claims Adjuster - Powertrain
Smart AutoCare
Jacksonville, FL
Sales / Marketing, Finance / Banking / Insurance
Job Title: Claims Adjuster - Powertrain
Department: Claims Administration
Pay Grade
$25-$28/hour
Overtime Eligibility
Non-Exempt
Date
November, 2025
Job Summary
The Claims Adjuster - Powertrain plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.
Minimum Qualifications
Education
High School diploma or equivalency
Experience
1 to 2 years of Claims processing experience
Minimum 3 years of hands-on automotive repair and diagnosis experience.
Licensure, Certification, and/or Registration
Current or previous ASE Certification preferred.
Supervision Exercised
☐ Direct ☒ Indirect ☐ N/A
Typical Positions Supervised
N/A
Primary Job Functions
Department: Claims Administration
Pay Grade
$25-$28/hour
Overtime Eligibility
Non-Exempt
Date
November, 2025
Job Summary
The Claims Adjuster - Powertrain plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.
Minimum Qualifications
Education
High School diploma or equivalency
Experience
1 to 2 years of Claims processing experience
Minimum 3 years of hands-on automotive repair and diagnosis experience.
Licensure, Certification, and/or Registration
Current or previous ASE Certification preferred.
Supervision Exercised
☐ Direct ☒ Indirect ☐ N/A
Typical Positions Supervised
N/A
Primary Job Functions
- Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
- Verify repair costs are performed within industry standards.
- Verify repair information to determine if coverage was within the limits of the service contract.
- Interface with customers, agents, dealers to complete all investigations of claims.
- Complete a fair settlement of the claim.
- Contribute to team effort by accomplishing related results as needed.
- Verify claims are processed following the policy and procedure established by Smart Autocare
- Participate in any projects, reports, documentation, tasks or objectives assigned
- Spanish fluency/Bilingual a plus
- Parts and Labor Guide familiarity
- Intermediate knowledge of Windows-based computer programs
- Exceptional written and verbal communication skills
- Ability to read, analyze and interpret general business correspondence or technical procedures
- Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
About the company
Company website•Insurance
At Smart AutoCare, we’ve dedicated over 20 years to serving automobile dealerships, financial institutions, and the agents who support them. Our commitment to tailoring our expertise to meet the unique needs of our clients has solidified our reputation as a leader in the industry.
With a focus on innovative products and superior service, we proudly partner with over 200 general agents and 3,000 dealerships across North America and Europe, all of whom are integral members of the SAC family.
Join us as we continue to drive success through collaboration and excellence. For more information on how we can support your business, visit smartautocare.com.