Receptionist
Arcare Aged Care
Kenthurst, New South Wales, Australia
Administrative / Clerical
- Job stability with meaningful and deeply rewarding work
- Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
- Paid training days + opportunities for professional dev. and Career Progression
As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.
Benefits
- Above Award Rates
- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
- Allowances: Uniform, meals, shift and public holidays
- Paid Training and Development days
- Reward & Recognition programs
- Employee Assistance Program
This is an excellent opportunity to join a company that values its team members, offers a supportive working environment and has a genuine desire to develop its people.
You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike, providing essential support to staff and ensuring effective communication within the Residence. You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team.
Your Key Responsibilities Will Be
- Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanor, creating a positive and inviting atmosphere.
- Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
- Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
- Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
- Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
- Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.
- Ability to manage rostering and team member allocations.
- Experience using employee scheduling software such as Humanforce or Time Target.
- Adaptable, passionate and willingness to learn.
- Collaborative and skilled at teamwork.
- Friendly and effective communication abilities.
Our people and culture set us apart and our ongoing focus of working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.
About the company
Company website•Hospitals and Health Care
Arcare Aged Care is one of Australia's leading premium aged care providers, with residences across Victoria, Queensland, New South Wales, South Australia and the ACT.
Arcare values centre on relationships, uniqueness, partnerships and flexibility, guiding how care teams support residents and families each day. Through the Relationship-First Approach and a commitment to thoughtful innovation, Arcare continues to enhance environments and experiences that support comfort, independence and a fulfilling lifestyle.
Our homes
Our modern and comfortable residences offer private suites with ensuites, lounge rooms, hair salon, gym, theatre/ worship room, activity rooms and visitor parking. Manicured gardens and courtyards are available at selected sites.
Dining and nutrition
Our chefs prepare fresh, and seasonal meals for residents. Private dining is available for family celebrations. Cafés offering barista coffee and food is available at selected residences, with hours varying by site.
Lifestyle and activities
Our lifestyle programs focus on wellbeing and connection, and may include creative and social activities, technology sessions, bus outings, and more. Regular newsletters keep residents and families informed.
Quality Care
Permanent care, palliative care and 24-hour nursing services are available across all residences. Respite and sensitive (dementia) care are offered at selected residences.
Our people
Our 10,000+ strong team is the heart of Arcare. We offer meaningful recognition, work-life balance and the resources to grow a career in aged care.
💜 Follow us for residence updates and the stories of our residents and team members.
🏠 To book a residential tour: https://www.arcare.com.au or call 1300 272 273
🔗 To explore careers: https://careers.arcare.com.au
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https://arcare.com.au/social-media-community-guidelines/