Presell Representative

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Department: Sales Execution – Coffee Service Division

Reports To: Sales Supervisor or Sales Manager

Travel Required: Daily travel between company location and customer establishments

Work Type: On site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that is as energizing as our coffee. Here, you will thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Presell Representative, you will play a hands-on role in driving Community Coffee’s brand presence in the market. Your focus will be on managing current customer accounts, growing sales through relationship-building, and securing new business opportunities in your territory.

Key Responsibilities

• Manage and strengthen relationships with existing customers by providing exceptional service and offering product recommendations that align with their needs.
• Address and resolve customer concerns related to products, service, or equipment in a timely and professional manner.
• Maintain accurate sales and delivery records using a handheld device and collect payments as needed.
• Monitor product inventory at customer locations and restock based on agreed PAR levels to ensure proper selection and availability.
• Track account activity, including new, existing, and dormant accounts, and take steps to re-engage where appropriate.
• Communicate important customer information and service instructions clearly with Presell Service Representatives through written and verbal channels.
• Perform basic maintenance and upkeep on brewing equipment located at customer sites, using standard tools and procedures.
• Clean and maintain your vehicle regularly, including checking fluids, oil, and tire pressure, in line with company standards.
• Retrieve equipment and merchandise from customer sites that no longer carry Community Coffee products.
• Represent the brand at trade shows and special events, promoting products and services with professionalism and enthusiasm.
• Collect and document returns such as empty containers or outdated products according to policy.
• Take on other duties as assigned to support team and company goals.
  
  

Position Requirements

• High school diploma or equivalent required
  • Passing score on aptitude test required in lieu of a high school diploma or equivalent.
• Bachelor’s degree preferred
• 1 year of related sales or customer service experience.
• Must be at least 21 years of age.
• Valid driver’s license and acceptable driving record.
• CDL is required for vehicles 26,000 lbs. or more.
• DOT medical certification required.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
  

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented
  
  

Additional Competencies

• Takes Action
• Accountability
• Adaptability
• Interpersonal Agility
• Resourcefulness
  
  

Physical Demands/Work Environment

Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following:

• You will interact with 20–30 customers daily, requiring frequent standing, walking, climbing, stooping, kneeling, and vehicle entry/exit.
• Regular lifting of up to 35 lbs. and occasional lifting up to 40 lbs. is required.
• You may need to push/pull up to 100 lbs. using a rolling pallet jack or similar tools.
• Vision requirements include close, distance, color, peripheral, and depth perception.
• You will work in various environments—from customer-facing retail and office spaces to warehouses and outdoor conditions. Noise levels may vary from quiet to moderately loud.
  
  

Our Values

Champion People

Inspire Creativity

Wow Our Customers

Serve Our Communities

Win Together

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.