The Service Manager for Field Service Operations manages day-to-day activities of the service technicians. This role is a supervisory level position that oversee technician’s performance and provides technical guidance during execution of projects. Additionally, this role will facilitate team member’s development and manage the reciprocal relationship between individual team members, and between team members and the organization.
Principal Duties And Responsibilities
- Promote Environmental, Health & Safety objectives to ensure complete adherence to legal, regulatory and company policies. Key team member of Field Service EHS continuous improvement initiatives
- Oversite of the execution of project plans developed by in-house Project Managers
- Execution of quality verification and facilitation as it relates to technician work being performed onsite at customer facilities
- Recommends actions to improve performance, and quality of service, and suggests changes in project plans to increase efficiency
- Identify, communicate, and facilitate action plans regarding potential customer risks and high priority projects
- Maintain awareness of Technician skillsets and technical abilities to create and manage team member development plans
- Perform yearly evaluations of technicians in a timely manner
- Consistently enforce employee compliance with safety and work rules, company policies, procedures, and standards via our corrective action disciplinary procedure
- Assist in recruitment efforts within the department
- Execute various other general responsibilities common to most supervisory positions
- Key team member in process standardization, development, training, and implementation
- Key team member on Field Service Operational Excellence Programs
- Travel: Up to 50% overnight travel
About the company
Company website•Business Consulting and Services
To keep your production in motion, it takes an experienced partner dedicated to your equipment 24/7. For over 100 years, our skilled team has managed the lifecycle of heavy equipment through repairing, remanufacturing, and modernizing. With expertise that spans a variety of industries—including metal stamping, forming, pressing and forging, as well as steel, aluminum and other manufactured metal production—we’re ready to help you reduce down-time in no-time.
Our engineering and design experts take a comprehensive approach to servicing any OEM press, components, and related parts. We combine our expertise in repairing, remanufacturing, and modernizing metal forming mechanical, servo, hydraulic, hydroforming and forging presses with innovative technology to significantly minimize your downtime.
From the coke ovens to the final finishing stations, we repair, remanufacture, and modernize the entire line of production machinery and component restoration for steel, aluminum, and other metal processing industries. Our engineering and design experts manage your entire line of metal production machinery and component restoration. We excel at making your equipment more reliable and maximizing your process output.
Our Field Service technicians deliver complete equipment lifecycle maintenance, repair and optimization services on-site, including 24/7 emergency availability. We have extensive expertise in all types of presses, controls, automation and much more. We’re looking forward to partnering to reduce your downtime and keep your production in motion.
Our Engineering Team’s mission is to increase your output, help you avoid equipment downtime, and integrate modernization solutions when possible. We accomplish this by proactively analyzing your equipment, managing your project, and leveraging technology to design solutions that anticipate potential failure points so you can avoid catastrophic shutdowns before they occur.
Visit us today at www.enprotech.com to learn more.