Position Overview:
We are seeking a motivated and customer-focused Customer Service Assistant to support daily client interactions and service operations at our Los Angeles, CA location. This role works closely with team members to ensure customer satisfaction, accurate information handling, and efficient resolution of inquiries.
Responsibilities:
- Assist customers with questions, service requests, and general inquiries
- Maintain accurate customer records and update service information
- Handle incoming calls, emails, and follow-up communications
- Coordinate with internal departments to resolve customer concerns
- Provide professional and friendly support to clients and visitors
- Help ensure smooth day-to-day customer service operations
- High school diploma or Associate degree preferred
- Strong communication and customer service skills
- Excellent organizational and time-management abilities
- Ability to work collaboratively in a team environment
- Attention to detail and problem-solving skills
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- On-the-job training and professional development opportunities
- Collaborative and supportive work environment
About the company
Company website•Public Relations and Communications Services
At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, we’re dedicated to helping businesses like yours thrive in an ever-evolving world.
Sparkbit 360 is more than just a name; it’s a promise. A promise to deliver innovative, comprehensive, and tailored solutions that illuminate your brand’s unique essence. Our team is composed of seasoned marketing strategists, creative thinkers, and PR experts who are passionate about turning ideas into impact.
With years of experience across diverse industries, we’ve honed our craft to provide our clients with exceptional service, measurable results, and a genuine partnership that goes beyond the surface.