Research Manager

About Us

This is your chance to advance your career at HarrisX, a leading technology, market research, data analytics, and consulting services company that focuses on understanding the connected consumer and runs the longest running and most comprehensive research on consumer behavior for the top Technology, Media, & Telecom (TMT) companies in the world. We marry survey research and behavioral data to understand the attitudes and actions of today’s connected consumers, who engage with the digital ecosystem through smartphones, PCs, wearables, smart speakers, and other connected devices.

We are also a leader in public policy and reputation research, having been the most accurate pollster of the 2020 election and advising multiple Fortune 100 companies on issue positioning and reputation matters. While our syndicated products focus on the TMT industry, our custom research, both quantitative & qualitative, and data analysis work spans a variety of industries including eCommerce & retail; blockchain, Web3, and cryptocurrencies; financial services & real estate; politics, public policy & public affairs; CPG, FMCG, & FMPG; healthcare; and travel, transport, lifestyle, & hospitality.

Based in Washington DC and with offices in New York City, Toronto, London, Tampa, and Los Angeles, HarrisX runs the Mobile Insights (wireless focused) and Total Communication Surveys (streaming/broadband focused) and an array of other connected consumer surveys resulting in the largest syndicated TMT-focused consumer trackers in the U.S. Along with this syndicated work, HarrisX offers clients a full suite of both custom qualitative and quantitative market research, polling, and data science services. HarrisX also studies mobile behaviors through its Telephia.io behavioral data application, which captures actual smartphone usage and consumer behavior data

Overview

We are seeking a highly analytical and detail-oriented Manager to join our Technology, Media, and Telecom (TMT) practice. This role will work closely with the Sr. Director of Data and Analytics to deliver insights to major TMT clients, translating complex data into strategic narratives. You’ll take on ownership of several day-to-day responsibilities including research execution, reporting, and client communications while collaborating on initiatives such as new product development (e.g., AI-enabled tools), and executive deliverables.

Responsibilities

• Lead end-to-end research programs from questionnaire writing and fielding oversight to data validation and reporting.
• Monitor recurring industry trackers, ensuring trend continuity and comparability across reporting cycles.
• Identify trends and insights from large datasets, synthesize findings into clear, actionable narratives and POVs.
• Prepare executive-level reports and presentations highlighting performance trends, opportunities, and risks.
• Stay informed of industry developments to strengthen client recommendations and contextualize findings.
• Serve as a day-to-day point of contact for clients and internal teams.
• Support and occasionally lead client readouts and discussions with a consultative, insight-driven approach.
• Manage deliverable timelines and expectations, ensuring accuracy, clarity, and impact in every output.
• Contribute to development of AI-enabled analytics products and tools.
• Partner with the Sr. Director to support business development efforts, including proposal writing and RFP responses.
• Mentor analysts in data validation, analysis, and storytelling best practices.
  
  
  

Qualifications

• You love data and telling a story with data.
• You have a minimum of 3-5 years of experience with data analysis, market research, and project management. Direct client experience preferred.
• You have strong knowledge of Excel, PowerPoint, SPSS (XML, R, Python, or other statistical software packages a plus)
• While you know the big picture, you have high attention to detail.
• You have the ability to work independently and take ownership of obligations.
• You are able to perform in a team, use judgment, and operate under ambiguity.
• You have previous top-tier consulting experience in companies including but not limited to Ipsos/Kantar/GfK/Neilsen/or Equivalent or McKinsey/BCG/Bain/Deloitte/or Equivalent