Senior Manager, Business Transformation
Quest Diagnostics
Marlborough, MA
Sales / Marketing, Business Development
This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance.
- Drive operational process rigor in Patient Services, Logistics, Laboratories across regions/functions.
- Develop Lean project roadmaps to improve productivity and costs across operational business processes and sub-processes.
- Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture.
Internal Grade: 51
- No sponsorship available***
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Medical/Prescription Drugs
- Dental
- Vision
- Flexible Spending Accounts (FSAs)
- Supplemental Health Plans
- 401(k) Plan – Company match dollar-for-dollar up to 5%
- Employee Stock Purchase Plan (ESPP)
- Supplemental Life Insurance
- Dependent Life Insurance
- Short- and Long-Term Disability buy-up
- Blueprint for Wellness
- Emotional Well-Being Resources
- Educational Assistance
- Lead creation and implementation of Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM).
- Be an expert at leading front-line teams at implementing DMS, Model Lines, Problem Solving, Kaizen events.
- Leads multiple complex Lean projects thru all stages of charter, prework, implementation, and sustainment.
- Engage with senior leadership and teams to adopt Lean Business System standards.
- Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
- Lead and coach teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement.
- Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles.
- Apply change management strategies to foster successful implementation of standard work.
- Support IT system and AI improvements to simplify end-user workflows.
- Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.
Required Work Experience:
- 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
- Experience implementing a Lean Business System in a well-established continuous improvement organization such as Toyota, Danaher, GE, Emerson.
- Successfully managed project budgets.
- Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
- Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.
- Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
- Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
- Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process (A3).
- Ability to visit and interact with office and lab employees at local and national sites.
- Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
- Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
- Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement.
- Prioritize and self-manage multiple projects.
- Exceptional communication skills with multiple levels of the organization.
- Plans and leads communication planning and change management methods.
- Bachelor’s degree or equivalent relevant experience. (Required)
- Industrial/Manufacturing Engineering Degree (Preferred)
- Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)
Work Environment:
- Hybrid onsite at office, laboratory, and virtual remote.
- Occasional 2nd & 3rd Shift work at laboratories to lead Kaizen event teams and implement process improvements.
About The Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
About the company
Company website•Medical and Diagnostic Laboratories
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion.
Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories.
Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients.
Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions.
The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.
More information is available at www.questdiagnostics.com.
Language Assistance / Non-Discrimination Notice
Asistencia de Idiomas / Aviso de no Discriminación
語言協助 / 不歧視通知
www.QuestDiagnostics.com/home/nondiscrimination