Corporate Task Force Manager - Southwest Hospitality Management, LLC
Southwest Hospitality Management, LLC
Mesa, AZ
Business Management / Project / Planning, Information Technology
Provide hands-on operations assistance to company-managed hotels and assist the General Manager to cultivate the appropriate culture for the hotel. Work with individual hotel teams to identify skill development areas and uncover new opportunities for the business. Assist in determining whether the proper team is in place to fulfill goals and objectives. Take on leadership responsibilities in the absence of a General Manager overseeing day-to-day tasks to assure optimum performance and continual improvement in the key performance indicators. Ensure that product quality standards are met in all areas of the hotel as it relates to the physical assets of the hotel and works towards achieving productivity and quality goals.
Primary Duties & Responsibilities
- Provide leadership to an assigned hotel, projecting a professional and ethical image in all aspects of work performance and conduct.
- Assist with all aspects of management turnover to ensure a smooth and seamless transition.
- Undertake the role of General Manager when necessary and its hands-on operation responsibilities.
- Embrace leading a solid team, training and developing them to excel in their roles through constructive and supportive approaches.
- Motivate associates to exceed expectations of the guests; passionately uphold and elevate a positive work environment for the internal guests - our associates.
- Work with the management team to drive revenue and guest service.
- Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
- Ensure hotel brand standards, requirements and expectations are being met.
- Assist in resolving guest-related issues in a manner consistent with the company's goals and objectives.
- Conduct internal audits and property reviews whenever necessary.
- To be aware of and ensure adherence to all factors relating to safety and health; ensuring timely completion of meetings, training, and pertinent documentation in accordance with company policy and the brand standards, as well as federal and state regulations.
- Ensure human resources practices are observed in accordance with company policies while seeking advice from upper management and keeping them informed on any potential legal issues or concerns.
- Hotel Emergency and security procedures are in place as required by company policy and/or federal and state regulations.
- Demonstrate dependability and reliability at the property level.
- Explore specific areas of concern as directed by the Director of Operations or other home office departments.
- Be responsible for the timely completion of all property assignments and projects requested by the Director of Operations.
- Ability to travel to different locations, assignment length will vary based upon the needs of the property.
- Maintain regular attendance and is consistently on time.
- Maintain high standards of personal appearance and grooming which include compliance with the dress code.
- Other duties as assigned by upper management from a home office.
- Must be able to sit/stand for extended periods of time, walk and walk up and down stairs while carrying objects.
- Must be able to lift up to 25 lbs. and carry up to 25 lbs.
- Must be able to bend, reach, kneel, twist, and grip items while working at assigned tasks.
- Must have manual dexterity and coordination to operate all office equipment.
- Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.
- Must be able to travel to the company's different hotel sites. Requires the physical ability to drive an automobile.
- Must be able to stay on a particular hotel site, on a need basis, and for an undetermined length of time.
- Bachelor's degree / higher education qualification/equivalent in Hotel Management/Business Administration.
- Minimum 3 years of management experience.
- Superior Customer Service skills, able to professionally converse with different cultures.
- Excellent oral & written communication and presentation skills.
- Demonstrate the ability to take initiative and uphold accountability.
- Able to organize, plan ahead and manage workload working in a fast-paced environment.
- Must possess leadership skills to motivate and train staff.
- Proficient in Microsoft programs.
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
- Efficient in operating hotel property Management systems.
About the company
Company website•Hospitality
We Set the Standard in Quality Hospitality Management
Since 2004, Southwest Hospitality Management (SWHM) has been one of the premier hotel management companies for franchised hotel properties throughout the United States. With a history of providing superior management solutions to some of the biggest customer-centric brands in the hospitality industry, we can help properties increase revenue and ensure guest satisfaction.
Our focus is to create incredible experiences for guests by providing excellent service and unmatched quality during every stay. Guided by our strong set of values and principles, we maintain a reputation of unparalleled customer service and satisfaction among our franchised partners. It is our mission to offer value to hospitality properties through innovation, support and improved operations. We provide an advanced suite of sales, marketing and financial services that assist our partners in achieving optimal results, day after day.
Contact us to find out how your hotel can become a part of an award-winning, nationally recognized group of properties.
Our SpecialtiesResort & Operations Management
Dynamic Marketing Tools
Focused Sales Efforts
Resources for Financial Growth
Renovation & Maintenance Services
And more!