Description
This role will have a specific account portfolio that they will support and will assist with answering phone calls, emails, checking orders, and updating these accounts.
This role will be mostly computer and back office support work - will be taking 1-10 calls per day.
Looking for candidates with strong soft skills and customer first mentality - ownership, accountability, strong communication skills.
Daily Duties
Primary contact for the customer and provide timely information to them.
Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.
Manage customer orders, ensuring they are processed in a timely and accurate manner.
Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.
Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.
There is an avenue to support/manage customer escalations with your Manager, as we work together promoting quality and continuous improvements.
Possess the skill to be an active listener and have strong relationship building skills.
Ability to multi-task and work on many different processes simultaneously for our customers.
Skills
call center, customer service, manufacturing customer service, telecommunication
Additional Skills & Qualifications
HS Diploma or GED
Customer service experience - 1+ years
Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.
Proficient in MS Office programs.
Soft skills - professional, empathetic, dependable
Customer first mentality
Prefer
Familiarity with SAP software is a plus.
Manufacturing customer service experience
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MN.
Pay And Benefits
The pay range for this position is $29.81 - $29.81/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Plymouth,MN.
Application Deadline
This position is anticipated to close on Jun 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
This role will have a specific account portfolio that they will support and will assist with answering phone calls, emails, checking orders, and updating these accounts.
This role will be mostly computer and back office support work - will be taking 1-10 calls per day.
Looking for candidates with strong soft skills and customer first mentality - ownership, accountability, strong communication skills.
Daily Duties
Primary contact for the customer and provide timely information to them.
Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.
Manage customer orders, ensuring they are processed in a timely and accurate manner.
Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.
Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.
There is an avenue to support/manage customer escalations with your Manager, as we work together promoting quality and continuous improvements.
Possess the skill to be an active listener and have strong relationship building skills.
Ability to multi-task and work on many different processes simultaneously for our customers.
Skills
call center, customer service, manufacturing customer service, telecommunication
Additional Skills & Qualifications
HS Diploma or GED
Customer service experience - 1+ years
- open to service industry experience
Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.
Proficient in MS Office programs.
Soft skills - professional, empathetic, dependable
Customer first mentality
Prefer
Familiarity with SAP software is a plus.
Manufacturing customer service experience
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MN.
Pay And Benefits
The pay range for this position is $29.81 - $29.81/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Plymouth,MN.
Application Deadline
This position is anticipated to close on Jun 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
About the company
Company website•IT Services and IT Consulting
We’re TEKsystems and TEKsystems Global Services. We accelerate business transformation for our customers, so they can capitalize on change and master the momentum of technology. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies.