Business Support Consultant
Union Bank and Trust Company
Minneapolis, MN
Business Management / Project / Planning, Information Technology
The Business Support Consultant (BSC) is an exempt role responsible for providing advanced support to the UBT Trust Department. This position provides operational, analytical, and administrative support for the entire Trust team. The consultant works cross-functionally with operations staff, relationship managers, compliance, and technology teams to maintain high service standards, mitigate risk, and support business objectives. The role requires deep knowledge of trust operations, securities processing, and regulatory requirements, as well as the ability to work independently, exercise sound judgment, and support departmental continuity and risk management.
Key Responsibilities
Account Transitions
- Transition owner for incoming and outgoing account transitions acting as the liaison between trust operations, Relationship and Sales Managers and all external third parties from Investment Managers to Third Party Administrators to self-directed account owners.
- Provide real-time troubleshooting and problem resolution for complex operational issues.
- Provide operational support for trust account activities, including account maintenance, transaction processing, documentation review and exception resolution.
- Issue resolution owner involving client accounts, transactions, reconciliation and service level complaints or concerns.
- Work closely with the Relationship Manager or external party to communicate appropriate response – verbal and/or written.
- Develop and maintain training materials, playbooks, desk procedures, and trust documentation.
- Prepare and maintain operational reports, dashboards and metrics for leadership and internal stakeholders.
- Maintain procedure and playbook inventory.
- Perform and maintain audit duties related to new account onboarding and issue resolution.
- Assist with reviewing and improving operational workflows, controls, and procedures.
- Support audit, compliance, and regulatory examinations by providing documentation and operational insight.
- Escalate operational risks, control gaps, or compliance concerns appropriately.
- Business Process mapping and maintenance.
- Work closely with trust officers, relationship managers, compliance, and technology teams.
- Serve as a liaison between operations staff and management on out of office coverage, operational issues and initiatives.
- Communicate clearly and professionally with internal stakeholders regarding operational matters.
Required
- Bachelor’s degree or equivalent experience in finance, business, or a related field.
- 7+ years of experience in trust or brokerage operations.
- Strong working knowledge of trust, securities processing, and operational controls.
- Demonstrated ability to troubleshoot complex operational issues independently.
- Strong organizational skills and attention to detail.
- Ability to train, mentor, and support staff without direct supervisory authority.
- Experience in a regulated financial services environment (trust company, bank, or brokerage).
- Familiarity with trust accounting systems and securities processing platforms.
- Experience supporting audits or regulatory examinations.
- Advanced knowledge of trust and securities operations
- Problem solving and analytical thinking
- Strong written and verbal communication
- Ability to prioritize and manage multiple deadlines
- Professional judgment and discretion
- Collaborative, service-oriented mindset
- This position works in the office Monday - Friday 8 hours per day between 7:30 - 5:30
About the company
Company website•Banking
Union Bank & Trust (UBT) is 100% union-owned and union-controlled, with a 12-member Board of Directors made up of active and retired labor leaders. For 50 years, we’ve delivered best-in-class banking and trust services with the personal touch of a community bank, and a mission that has never changed: serve working people, protect their benefits, and support the communities they build.
We are a Minnesota-based, state-chartered, FDIC-insured bank and trust company, providing banking and trust services locally and nationally in a safe and sound manner, and in compliance with all banking regulations and laws. We are committed to providing a safe place for employees to work, giving back to the communities we serve, and delivering a fair return on our stockholders’ investment.
UBT combines the capabilities of a major financial organization with the responsiveness and service you expect from a community bank. Our experienced, highly credentialed staff delivers customized, client-first solutions for labor organizations, benefit plans, working families, and the businesses and associations that support them.
Our Trust Division was established in 1982 to serve as custodian for Taft-Hartley benefit plans—pension, health & welfare, and vacation funds—and we also act as trustee for personal accounts. Today, our Trust Department safeguards over $12 billion in assets nationwide, with a strong emphasis on safety and security for the funds and families who rely on them.
Everything we do is guided by our core values:
All In: personally invested in our work through dedication, passion, and responsibility; committed to supporting the labor movement through our actions and initiatives.
Solidarity: standing with labor unions to support workers’ rights, fair wages, and safe working conditions; embracing diversity, equity, and inclusion.
Legacy: building from a strong foundation, fostering growth in people, clients, and communities, and continuing to be a strong labor partner.