Technical Account Manager

Location: Nashville, TN (Hybrid)

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
  
  

Role: Technical Account Management & Governance

• Act as client’s primary technical point of contact for Azure managed services and on‑going technical engagement.
• Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.
• Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:
  • Azure platform health and performance
  • Service trends, risks, and opportunities
    

Technical recommendations and cost optimization insights

Azure Platform Oversight & Optimization

• Provide technical oversight of Azure platform monitoring, including:
  • Azure Monitor
  • Log Analytics
  • Application Insights
  • Custom monitoring solutions aligned to customer requirements
• Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.
  

Configuration & Technical Advisory (IaaS / PaaS)

• Oversee and guide configuration and modification of Azure resources, including:
  • Diagnostic and logging configurations
  • Azure Security Center policy changes
  • Azure DNS changes
  • IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets
• Ensure technical activities align with approved governance, security standards, and managed services best practices.
  

Major Incident Management & Technical Bridge Leadership

• Serve as a visible and vocal technical leader during Major Incidents (P1/P2).
• Actively participate in and help drive technical bridge calls, including:
  • Framing technical hypotheses and resolution paths
  • Coordinating with engineering and platform SMEs
  • Maintaining structured, outcome‑focused technical discussions
• Ensure clear communication, ownership, and follow‑through during incidents through to resolution.
• Lead or support the creation of post‑incident reviews, including root cause analysis and preventive recommendations.
  

Customer Presence & Stakeholder Engagement

• Demonstrate strong customer‑facing rigor, credibility, and executive presence in all client interactions.
• Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator.
• Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity.
• Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.
  
  

Mandatory Skills

(Top 5 Keywords or skills)

Skill Proficiency

Medium

Expert

Azure Iaas & PaaS

yes

Prior experience in a TAM/CSAM or a senior customer facing role

yes

Experience leading/driving technical discussions in major incident bridges with multiple vendors

yes

AKS and Linux environments

yes

ITIL knowledge/certification

yes

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.