The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self- sufficiency as quickly as possible.
Human Resources Solutions (HRS) supports the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce.
Human Resources Solutions (HRS) Is Recruiting For One (1) Clerical Associate IV To Function As a Customer Care Representative, Who Will Perform The Following
- Respond to questions and inquires (via telephone and email) that require working knowledge of all HRS Operations, as well as other DSS-HRA-DHS programs, initiatives, and communication.
- Log all issues using Intranet Quorum (IQ) Web System, categorizing each issue, entering appropriate problem details and resolutions, and making referral to the appropriate HRS Unit, if unable to resolve the problem.
- Process CityTime password reset for all DSS-HRA-DHS staff.
- Process work schedule changes in CityTime using an online system and as requested by the various agency program area.
- Identify and resolve time timekeeping issues by researching and documenting pertinent information, reviewing time and leave entries in CityTime, reviewing and analyzing timekeeping actions, generating, and analyzing pertinent reports (PMS, CHRMS, eStubs, and CityTime), and distributing the issue to the appropriate timekeeping supervisor for review and action, if needed.
- Liaise with Human Resources Business Partners (HRBPs), Personnel Liaison, and Managers to resolve staff' payroll and timekeeping issues.
- Identify urgent situation and immediately escalate to the relevant agency management.
- Troubleshoot the CityTime system; document system issues; submit Remedy tickets for Citywide User Support and interact with the CityTime Help Desk staff to facilitate system solutions.
- Rapidly assimilate new information relating to HRS system, agency policies/directives, special programs, and other information to be able to accurately respond to staff inquiry.
- Identify need for corrective actions (e.g., Absence Control - Time and Leave issues).
- Perform other duties, as assigned.
Hours/Schedule: 9:00 AM - 5:00 PM
CLERICAL ASSOCIATE - 10251
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Excellent oral and written communication skills. Ability to work well within a team. Demonstrated customer service experience. Ability to absorb and apply new concepts/training. Good problem-solving skills. Ability to effectively plan and multi-task. Demonstrated ability to work effectively under prescribed deadlines. Ability to thrive and adapt in a high-stress work environment.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
About the company
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As first responders to fires, public safety and medical emergencies, disasters and terrorist acts, FDNY protects the lives and property of New York City residents and visitors. The Department advances public safety through its fire prevention, investigation and education programs. The timely delivery of these services enables the FDNY to make significant contributions to the safety of NYC and homeland security efforts.
SERVICE
The Department continues its unwavering call to protect and serve.
BRAVERY
Bravery is the ability to overcome fear through fortitude, instinct, compassion for others and training.
SAFETY
We strive to keep our citizens free from danger, especially deliberate, harmful acts. With the best equipment and training, the Department can reduce the risk to the public and its members at fires, emergencies and medical incidents.
HONOR
The enormous commitment necessary to perform the Department’s tasks requires excellence of character. We inspire each other through pride in our unit, which is a belief that every action reflects on all the members of the unit, both past and present.
DEDICATION
A commitment to the objectives of our mission is an essential part of our code of conduct. The faithful observance of duty calls for us to fulfill our obligations professionally and honestly.
PREPAREDNESS
By combining all of the components of our core values, the FDNY will maintain its constant state of readiness to meet all threats and challenges, traditional and new.