Medical Office Assistant - Manhattan
Keta Medical Center
New York, NY
Health / Beauty / Fitness
Job Title: Medical Office Assistant
Location: Manhattan - Upper West Side and Midtown
Type: Full-time, In-office, W2
Compensation: $60,000-$70,000 annualized
About Us
We are a compassionate and innovative Ketamine Treatment Center, committed to providing specialized mental health care to our patients. With locations in New York and New Jersey, we aim to offer a supportive environment where patients and staff alike feel respected and valued.
Position Overview
We are seeking a skilled and reliable Medical Office Assistant to manage essential front-office functions in a high-quality, patient-centered environment. In this role, you’ll oversee patient check-in/check-out, schedule appointments, verify insurance, manage incoming calls, track billing and payments, and maintain medical records. You’ll also handle inquiries from prospective patients, ensuring timely and compassionate follow-up. This position offers a chance to make a meaningful impact on patient care while working closely with a dedicated team.
Responsibilities
- Greet and assist patients during check-in and check-out, providing a welcoming and positive experience.
- Schedule patient appointments and coordinate with clinicians to optimize clinic workflow.
- Conduct insurance verification, ensuring accuracy and assisting patients with any questions.
- Answer incoming phone calls, addressing patient inquiries or directing them to appropriate team members.
- Track billing and payments, maintaining clear and accurate records.
- Organize and manage medical records in compliance with HIPAA regulations.
- Respond to and follow up on inquiries from prospective patients, maintaining a high level of responsiveness and care.
- Competitive Pay: $60,000-$70,000/year base, Hourly rate comes to $32.50-$33.65. Pleasant and supportive work environment. Benefits eligible including PTO, health insurance, paid holidays, and 401k.
- 2 years of administrative experience in a medical office or healthcare setting..
- Strong oral and written communication skills, with a professional and friendly demeanor.
- High attention to detail, strong organizational skills, and a proactive work ethic.
- Proficiency in basic office software (Microsoft Office, scheduling software) and comfort with learning new systems.
- Ability to multitask in a fast-paced environment, maintaining a calm and professional approach with patients.
We provide a positive work environment focused on patient care and comfort, and you’ll have the opportunity to contribute to an innovative treatment model in mental health care.
For more information, visit us at ketamc.com.
Recruiters and Staffing Agencies: Please do not contact us regarding this position. We are not accepting resumes or solicitations from staffing agencies or recruiters at this time
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About the company
Company website•Mental Health Care
Keta Medical Center provides a new, evidence-based treatment approach for patients where traditional mental health care has fallen short: ketamine therapy. Founded by Dr. Haviva Malina and Dr. Cheryl Malina, our physician-led team specializes in treating depression, anxiety, PTSD, and more. We specifically address the needs of the 30% of patients who do not respond to conventional treatment, offering real hope grounded in rigorous clinical research.
Every treatment is supervised by an experienced doctor and delivered according to a personalized plan. We coordinate closely with each patient’s existing providers to create continuity that addresses their full clinical and emotional needs. For patients eligible for the FDA-approved treatment Spravato, we handle the insurance paperwork and savings programs enrollment.
Keta Medical Center clinics are inclusive and welcoming spaces, with a team committed to delivering compassionate care that truly meets patients where they are.