Strategic Operations Manager, Retail
Uber
New York, NY
Business Management / Project / Planning, Manufacturing / Production
Grocery and Retail is a core growth engine for Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably across the United States and Canada.
As a Strategic Operations Manager you will drive improvements to the reliability and quality of our US&C Grocery and Retail business. This operations role calls for a combination of creative problem-solving, operational optimization, data analytics, and project management. You should be comfortable in an "all hands on deck" environment, enjoy solving problems and thrive in a startup environment. In this highly collaborative role, you will work cross-functionally with local operations teams, product, and finance to help grow Uber's grocery and retail business.
What You'll Do
- Marketplace Strategy & Optimization: Define, monitor, and optimize the strategic operating points for the US&C Grocery & Retail marketplace. Proactively identify improvements to products and operational configurations to drive seamless fulfillment and magical user experiences
- Cross-Functional Collaboration: Serve as a bridge between Operations, Product, Tech, and Finance. You will advocate for operational needs in the product roadmap and ensure that new features align with the unique requirements of the G&R marketplace
- Data-Driven Decision Making: Analyze complex datasets to identify trends, diagnose root causes of marketplace friction, and develop actionable insights
- End-to-End Project Management: Scope, launch, and scale high-priority projects. You will take ownership of the full lifecycle-from initial ideation and financial modeling to execution and post-launch measurement
- Process Excellence: Develop and scale playbooks that improve operational rigor. You will translate complex challenges into structured frameworks that can be applied across the North American market to ensure consistency and reliability
- 2+ years of professional experience in strategy, operations, analytics, consulting, or a related high-growth environment
- Bachelor's Degree
- Experience with data analysis and automation; proficiency in SQL or Python is a strong plus
- Experience using AI-assisted development or productivity tools (e.g., Cursor, Claude) to accelerate workflows
- Prior experience in logistics, e-commerce, or retail operations
- Familiarity with financial modeling or budgeting and an understanding of how operational levers impact the P&L
- Strong problem-solving skills with a proven ability to use data to inform strategy and operational decisions
- Demonstrated experience managing cross-functional workstreams and delivering measurable impact in a fast-paced, ambiguous environment
- Excellent written and verbal communication skills; ability to explain complex technical or operational concepts to diverse stakeholders
- Ability to think strategically about the "big picture" while maintaining an intense focus on executional excellence
About the company
Company website•Internet Marketplace Platforms
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.