Full-time
Description
Description
The Sales Account Manager is responsible for managing and growing a portfolio of small-to-medium commercial clients while developing the skills needed to advance into an Account Executive role. This position focuses on retaining existing accounts, pursuing qualified inbound and BDE-sourced opportunities, completing lower-value bids and RFPs, and supporting Enterprise Account Directors on larger strategic pursuits. The Sales Account Manager works closely with Solution Architects and Sales Operations Specialists to deliver accurate proposals, pricing, and customer communications that reflect Knight Watch’s commitment to exceptional service.
Requirements
Key Responsibilities
Account Management & Growth
- Manage an assigned portfolio of small-to-medium commercial accounts with a strong focus on retention, satisfaction, and incremental growth.
- Identify upsell and cross-sell opportunities that align with customer needs and Knight Watch’s portfolio of solutions.
- Maintain consistent customer communication, ensuring timely responses and proactive relationship management.
- Manage and pursue inbound opportunities and leads sourced through the Account Executive Team and Marketing initiatives.
- Engage in early-stage discovery, qualification, and solution alignment for lower-revenue opportunities.
- Generate new logo business through assigned channels and self-generated activity when appropriate.
- Prepare, organize, and submit accurate proposals, quotes, and RFP responses within required deadlines.
- Collaborate with Sales Operations Specialists on quoting, project registrations, subcontractor requests, and required documentation.
- Ensure proposal completeness and accuracy while adhering to Knight Watch sales standards and processes.
- Partner with Solution Architects to design technology solutions that meet client requirements, budgets, and timelines.
- Act as a secondary sales resource for Account Executives and Enterprise Account Directors on larger, complex opportunities.
- Participate in pipeline discussions, forecast reviews, and team sales meetings.
- Maintain organized, up-to-date account and opportunity records in the CRM system.
- Ensure accurate forecasting, activity tracking, and documentation of customer interactions.
- Follow established sales processes, workflows, and best practices to support operational efficiency.
- Engage in ongoing sales, technology, and product training to develop toward an Account Executive career path.
- Seek feedback and participate in coaching sessions to continuously improve performance and capabilities.
Required / Preferred Experience
- 2–5 years of sales or account management experience in a B2B environment (preferred).
- Experience preparing bids, proposals, or RFP submissions (beneficial).
- Background in physical security, technology, integration services, or related technical fields is a plus but not required.
- Strong attention to detail, organization, and follow-through.
- Excellent written and verbal communication skills.
- Demonstrated ability to learn complex technology solutions and apply them to customer needs.
- Collaborative mindset with the ability to support peers, leaders, and cross-functional teams.
- Proficiency in CRM systems, Microsoft Office applications, and standard quoting tools.
www.knightwatch.net
About the company
Company website•IT Services and IT Consulting
Three notable aspects define our reputation: simplifying complex buildings, full-stack software development, and a 4-hour service guarantee. Our focus is helping your business thrive. When you choose Knight Watch, you get a team of world-class engineers, software developers, project managers, and dedicated field staff who go above and beyond to ensure your satisfaction.
We take complete ownership of your experience, offering a comprehensive range of services, including the integration of security, fire protection, HVAC controls, power metering, and automated lighting. Headquartered in Michigan, we provide coverage in over 50 countries and counting. We are dedicated to revolutionizing the safety, comfort, and efficiency of your enterprise.
We can’t wait to talk to you!
Looking to join our team? Check out our available jobs here: https://knightwatch.net/careers/