Auto Master Technician
Pep Boys
Phoenixville, PA
Business Management / Project / Planning, Manufacturing / Production
The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning and electrical systems. It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.
Duties & Responsibilities
- Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
- Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician)
- Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
- Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
- Assist fellow technicians/mechanics in performing technical activities.
- Keep store management aware of mechanical repair problems as they occur.
- Maintain and organized and neat shop
- Adhere to all company policies, procedures, safety, and environmental rules
This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:
- A High School Diploma or GED
- 5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience.
- 8 or more ASE certifications are PREFERRED for this position (A1 through A8)
- Section 609 Certification required
- State Inspection license if applicable
- High level of motivation, energy and a customer-focused attitude
- Must have a valid driver's license
- Successful completion of a pre-employment background check
- Availability to work days, nights, holidays, and weekends as needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
- Extensive standing, walking, pushing and reaching.
- Need full range of motion for reaching, bending and stooping.
- Repetitive movement of hands, arms, legs.
- May drive a vehicle if needed.
- Lifting of heavy equipment >50 pounds is required.
- May work outside and be exposed to weather.
- Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
- $31.90 to $44.00 flat rate based on experience
- Up to 32 labor hours guaranteed per week
- Company funded ASE certifications
About the company
Company website•Vehicle Repair and Maintenance
For over a century, our customers have counted on Pep Boys to keep them moving. Founded in Philadelphia in 1921 by Navy veterans Manny, Moe, and Jack, we’ve grown into a network of nearly 800 automotive service centers across the U.S. and Puerto Rico powered by thousands of team members who take pride in doing the job right.
Today, we’re focused on making car care simple, transparent, and accessible. That means providing our team members with valuable training opportunities and building a culture grounded in trust, safety, and professionalism. This commitment has earned us the recognition of being named a Forbes 2025 Best-In-State Employer.
As Pep Boys enters its next chapter, our team members are driving that transformation. We’re dedicated to creating an environment where you can build your skills, grow your career, and take pride in the work you do—whether you’re in the service bay, supporting customers, or working behind the scenes.
*Pep Boys is an equal opportunity employer. Qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, or any other category protected by federal, state, or local law. If you have a disability and require assistance in the application process, please contact Talent Acquisition ([email protected]).