The COO will be responsible for overseeing day-to-day operations across the organization-including production, service, estimating, customer experience, and internal workflows. This role requires a leader who can optimize operational performance, drive accountability, and scale infrastructure while maintaining a strong, positive culture. Experience in construction, trades, or field-service environments is strongly preferred.
Key Responsibilities
- Lead and manage daily operations across departments to ensure efficiency, profitability, and exceptional customer experience
- Implement, reinforce, and continuously improve operational systems, processes, scorecards, and accountability structures
- Partner closely with the CEO and leadership team on strategy, financial performance, and growth planning
- Ensure strong communication and alignment across office staff, production teams, and field leadership
- Optimize job costing, scheduling, margin performance, and resource allocation
- Build, mentor, and develop high-performing leaders and team members
- Drive data-informed decision-making and implement KPI-based performance management
- Identify operational bottlenecks and implement scalable solutions
- Foster a culture of ownership, teamwork, and continuous improvement
- Support execution of EOS / Traction organizational rhythm (or willingness to learn if new to EOS)
- Proven success scaling operations in construction, roofing, trades, or a similar field-service business
- Strong financial acumen with clear understanding of job costing, margins, and P&L impact
- Experience implementing and managing KPI-driven accountability
- Excellent leadership and people-management abilities across both field and office teams
- High emotional intelligence and strong communication skills
- Demonstrated ability to build systems and processes-not just manage existing ones
- Calm, solutions-driven problem solver who thrives in a fast-moving environment
- Familiarity with EOS / Traction strongly preferred
About the company
Company website•Staffing and Recruiting
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results that exceed our clients' expectations.
Our Services
We offer a comprehensive suite of consulting services designed to address the specific needs of our clients. Our services include:
Strategy Consulting: We help businesses develop and implement winning strategies to achieve their long-term goals.
Business Process Improvement: We identify and optimize business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Technology Consulting: We provide expert guidance on technology selection, implementation, and integration to support business objectives.
Talent Acquisition: We help businesses find and hire the right talent to support their growth and success.
Human Capital Management: We provide comprehensive HR solutions to help businesses manage their workforce effectively.