- Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
- Monitors entry area for visitors and guests, greets, and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting area; assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
- Sales & Marketing: manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available; facilitates experiences/tours of community as needed; knowledgeable and assists in supporting the marketing standards of the community; assists with duties related to the Lead Management Program; assists with assembling marketing packets as needed.
- Business Office: assists in processing new resident documentation; assists in maintenance of resident files and documentation while maintaining confidentiality.
- Promotes and encourages residents to participate in programming.
- Follows and communicates company policies and procedures.
- This job description provides a framework for the job; other duties may be assigned as necessary.
About the company
Company website•Hospitals and Health Care
Elegance Living is the senior living management services arm of private-equity company Capital Health Group, LLC. We manage a range of senior living properties, from independent living, assisted living and memory care communities in value-driven suburban markets, to high-end luxury communities in premiere urban markets, with a common focus on operational excellence through standardization, technology integration and workforce development.
OPERATIONAL STRENGTH BACKED BY EXPERIENCED LEADERSHIP
Elegance offers over 200 years of combined leadership team experience in the hospitality and senior living industries. Our breadth of experience and exposure to what works well and what does not in the competitive landscape uniquely enables us to put senior living communities – and the people who choose to live and work in them – in a position to thrive and succeed.
OUR PORTFOLIO
With 16 communities in 7 states, serving more than 1,700 residents, we manage a spectrum of full-service senior living brands that appeal to a range of lifestyles and care needs – from independent living, assisted living and memory support in value-driven suburban markets to high-end relaxed luxury in premiere urban markets.
A HOLISTIC APPROACH TO CARE
Our discreet care services are thoughtfully designed to help older people feel safe, connected and supported – for longer than they would if isolated at home. Our communities also offer on-site options to enhance overall well-being, including access to exercise opportunities, nutritious food and engagement programs that promote participation and personal growth.
WE BELIEVE TOGETHER IS BETTER
We promote wellbeing for older people and create environments where they can live safe and connected lives.
We are grateful for the opportunity to serve older people and work to make growing older easier.
We believe in delivering value for our customers and our stakeholders.
We make everyone feel like they belong.