Implementation Manager

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-time

Reports to: Director, Implementation

Purpose

The Implementation Manager is responsible for leading the onboarding and implementation of new programs. This includes overseeing cross-functional project plans, engaging internal stakeholders, and ensuring timely and accurate execution of all implementation activities. This is a strategic liaison between clients, pharmaceutical manufacturers, internal operations, and IT teams, ensuring operational readiness and compliance across all service lines.

Responsibilities

• Leads and manages end-to-end implementations of new drug programs, patient services, and/or pharmaceutical partnerships by setting the implementation strategy considering timelines, impacts, and risks.
• Helps address implementation roadblocks, removes obstacles and/or other constraints.
• Manages multiple client projects at one time.
• Provides guidance and recommendations to clients about implementation and integration procedures to add the greatest value for the clients.
• Provides an escalation point for issues that may arise throughout the implementation period.
• Acts as a liaison with subsidiary management and staff to resolve issues as needed.
• Supports the development and management of detailed internal and external project plans, timelines, and deliverables in collaboration with internal stakeholders.
• Leads a project management team to ensure timely completion of agendas, meeting summaries, project plans, and assigned tasks within established deadlines.
• Facilitates cross-functional meetings to ensure alignment between pharmacy operations, clinical services, IT, compliance, and client services.
• Serves as the primary point of contact during implementation, addressing client needs, status updates, and problem resolution.
• Collaborates with pharmaceutical manufacturers and trade partners to understand program requirements and ensure proper integration with pharmacy operations.
• Documents implementation processes, contributes to SOPs, and ensures project governance and quality standards are met.
• Tracks project performance, identifies risks, and drives timely mitigation strategies.
• Other duties as required.
  
  

Required Qualifications

• Bachelor's degree in business, healthcare or related discipline.
• Minimum of four (4) years experience in system implementations, project management, multiple technologies, frameworks, processes, application, or other directly related experience.
• Strong interpersonal skills with the ability to effectively collaborate with both management and staff at all levelsProven experience managing client-facing projects with multiple stakeholders.
• Experience working with and leading diverse groups and matrix managed environments.
• Proficient with project management tools and MS-Office applications.
  
  

Preferred Qualifications

• Healthcare experience.
• PMP certification.
  
  

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.