Client Safety Navigator - Pomona Housing

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits And Perks

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
  
  

This is a union eligible position.

Prototypes Pomona Recovery Bridge Housing (RBH), a program of HealthRIGHT 360, provides interim housing to unhoused adult and adult perinatal women receiving outpatient treatment services. RBH offers

recovery-oriented services including peer support, group meetings, case management, and life skills development. It aims to stabilize patients' lives and prevent relapse by offering safe, supportive housing. Residents, prioritized based on vulnerability, receive approvals for 3-month increments up to 6 months annually and must remain engaged in outpatient treatment throughout their stay. The Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

Key Responsibilities

Safety and Security

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance
  
  

with agency and industry standards.

• Monitor security cameras, attend building security meetings, and work collaboratively with
  
  

service providers and administrative staff.

• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful
  
  

demeanor even during high-pressure situations.

• Work collaboratively with other service providers and administrative staff to maintain an orderly
  
  

environment.

• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
  
  

Client and Visitor Management

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings
  
  

for contraband.

• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
  
  

Crisis Intervention and Medical Assistance

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug
  
  

overdose.

• De-escalate emotionally charged situations and maintain non-confrontational behavior during
  
  

observation and intervention.

Administration and Other Duties

• All documentation must be maintained in compliance with HIPAA, 42 CFR Part 2, and other
  
  

funding requirements to satisfy internal and external evaluating requirements.

• Attend and participate in meetings.
• Participate in and complete all assigned training in a timely manner.
  
  

And perform other duties as assigned.

Qualifications

Education, Certification, or Licensure

• High school diploma or equivalent required. Associate’s degree or higher preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
  
  

Experience

• Two years of job-related experience working with the criminal justice population or with the
  
  

community behavioral health system preferred.

• We will consider for employment qualified applicants with arrest and conviction records.
• Must complete a background check and livescan.