Dispatcher
VITAS Healthcare
Pompano Beach, FL
Business Management / Project / Planning, Manufacturing / Production
Department Operation
- Assigns add-on orders to appropriate MST timely.
- Assists customer service in troubleshooting Home Medical Equipment (HME)issue for patients and families.
- Assists HME/Operations Manager in resolving issues regarding staff shortages, routes, available equipment and ETA’s.
- Responsible for ongoing communication with MST’s during their workday regarding address changes, ETA’s, and any other order issues that affect the MST’s route.
- Monitors and checks assigned orders containing critical ETA’s
- Monitors MST productivity throughout the day, and communicates performance issues to HME/Operations Manager.
- Schedules routine cylinder refills as assigned.
- Answers inbound calls timely and adheres to call script guidelines.
- Ensures internal and external customer satisfaction is obtained by answering questions, resolving and using proper telephone etiquette.
- Assist customer service in processing delivery and pick up orders as assigned.
- Assists in minimizing overtime through utilization of effective and efficient MST routing and scheduling.
- Participates in training as required for position.
- Collaborates with managers to minimize lost equipment.
- Schedules and organizes daily deliveries, pick-ups and equipment service needs for MST’s according to geographic area and availability of employees.
- Perform other job duties as requested by ACCEL Customer Service Manager.
- Attend and participate in related Company meetings and/or committees.
- Complete all required training for the position during the first year of employment.
- Maintain positive work relations with staff members and customers.
- Direct daily routing functions.
- Experience with medical equipment preferred.
- Prefer two to five years of related experience.
- Must be computer proficient.
- Able to work in a fast-paced environment.
- Highly organized and ability to multi-task.
- Able to communicate in the English language. (Bilingual preferred)
- Familiarity with and ability to navigate throughout VITAS Healthcare service areas.
- Ability to work unsupervised exercising discretion and independent judgment.
- Satisfactorily complete job related competencies.
SPECIAL INSTRUCTIONS TO CANDIDATES - EOE/AA M/F/D/V
About the company
Company website•Hospitals and Health Care
VITAS Healthcare is the nation’s leading provider of end-of-life care, guided by a mission to deliver compassionate, personalized support that honors every life and every moment. Our vision is to be the trusted leader in care, offering empathetic, innovative, patient and family centered services that help individuals navigate life’s journey with dignity, comfort and peace.
A career at VITAS means joining nearly 12,000 professionals who bring purpose, expertise and heart to their work every day. Our teams care for patients and families during meaningful moments, supported by a culture that values empathy, collaboration, and professional growth. VITAS was named a 2025 Top Workplace in Healthcare, reflecting our commitment to creating an environment where people feel supported, respected and inspired to grow.
We take care of each other the same way we care for our patients. Team members receive mentoring, resources and flexibility that allow them to do what is right at the bedside. You will be trusted as an expert in your field and valued for the impact you make. At VITAS, your work strengthens a mission that honors life, supports families and brings comfort when it matters most.
If you are driven by purpose and motivated by compassion, you will find a meaningful career here. Join a team that believes every moment matters, and every role contributes to the care we provide.