Overview
This individual will work with the client to define and achieve their goals, partnering closely with agency cross functional groups to provide thoughtful solutions with measurable results. As a people manager, this individual is accountable for professional development of their team members, hiring and growing their team to support their accounts, team administrative duties, and aligning the appropriate cross-functional internal teams to deliver on client needs.
The right candidate will thrive in a fast-paced agency environment, be able to switch gears comfortably in response to changing business dynamics or client priorities, and help teams balance multiple workstreams.
Responsibilities
- Develops a command of assigned clients’ business dynamics, category, competitive set and customer base - leverages that business understanding to build partnerships with, bring thought-leadership to, and deliver strategically-relevant solutions for HLK clients
- Develops a deep understanding of agency capabilities and strengths that can be leveraged to achieve client goals; recognizes opportunities and brings them forth to mutually benefit client and agency growth
- Recognizes opportunities and sells HLK capabilities to help grow the business
- Delivers a consistently high level of client satisfaction and work quality across all assigned accounts
- Manages growth, profitability and, when necessary, risk mitigation across accounts - is responsible for meeting or exceeding annual goals & budgets on each account
- Directly manages, mentors and coaches at least one direct report, and is responsible for their professional development, HLK experience, ongoing coaching and reviews
- Embodies and embraces our agency core values of Be Curious, Be Thoughtful and Be Brave; leads by example with these values in mind to foster an empowered and collaborative team atmosphere
About the company
Company website•Advertising Services
HLK is an independent brand and marketing agency creating growth through movement. For nearly 50 years, we've helped organizations navigate complex challenges and create business growth by understanding the people behind every decision. From agriculture and energy to healthcare, finance and industrial manufacturing, we specialize in complex, highly regulated industries where long sales cycles, technical products and high-consideration decisions shape the customer journey.
Independently owned and operated by seven hands-on partners, we bring together strategy, creative, media, communications, digital experience and data intelligence to solve business problems, build lasting partnerships and move brands forward.