Profil De Candidat Recherché
Requirements for a Dispatcher
- Minimum of two (2) years of general work experience, including driving experience and customer service experience.
- Must be a minimum of 18 years of age.
- Must have been a licensed driver for at least two (2) years.
- Ability to work under time constraints and deadlines
- Problem-solving and analytical abilities
- Good computer skills
- A Valid Drivers License
- No criminal convictions or DWI, DUI, assault, or possession
- Collaborates with routing specialists and schedulers to optimize routes
- Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
- Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
- Discuss with the client availability to review online reservations
- Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
- Initiate all outbound calls to the city connect and access
- Troubleshoot and resolve potential pick-up problems before they result in service issues
- Ensure service on missed pick-ups by coordinating driver movement in the field
- Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
- Other duties assigned by the operation staff
High school diploma or GED
Benefits
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.
Soldiers; if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army PaYS Program at www.armypays.com
We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!
Compétences
Customer Service Teamwork Computer expereince Phones
About the company
Company website•Urban Transit Services
RATP Dev USA is a trusted mobility partner delivering safe, reliable, and innovative transportation solutions across the United States. As the North American subsidiary of RATP Dev, part of RATP Group, we combine global expertise with local commitment to help transit agencies improve performance, elevate the customer experience, and strengthen the communities they serve. RATP Dev operates in 16 countries across five continents, bringing broad multimodal experience to every market we support.
Our services span fixed-route bus, bus rapid transit, paratransit, microtransit, commuter services, streetcar, and shuttle operations. From daily operations and maintenance to consulting, transit management solutions, mobility innovation, and infrastructure support, we work alongside our partners to deliver transportation systems that are efficient, adaptable, and built for today’s mobility needs.
With nearly 40 active clients in America and more than 50 years of experience, RATP Dev USA is focused on one mission: delivering better rides through safety, service, innovation, and strong local partnership.