Senior Content Manager Gaming Player Support

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

Learn more at https://ascendion.com/.

Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAIare trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the RoleJob Title : Senior Content Manager Gaming Player SupportLocation : 3 Days Hybrid in Redmond, WAAbout the Role

• Ascendion is seeking an experienced Senior Content Manager to support Microsoft’s Player Care organization.
• This role will focus on managing and optimizing player-facing help site content that supports gameplay troubleshooting, account management, technical support, and launch readiness for gaming products and live-service experiences.
• The ideal candidate combines strong editorial and technical writing expertise with operational discipline, content strategy, and experience supporting high-volume digital help centers in gaming or fast-paced consumer environments.

Key ResponsibilitiesContent Management & Editorial

• Own the end-to-end lifecycle of help center content including creation, publication, maintenance, optimization, and retirement
• Write, edit, and maintain high-quality player support articles, FAQs, troubleshooting guides, and technical documentation
• Support game launches, feature releases, patch updates, and live-service content readiness
• Partner with Release Management, Product, Support, and Creative teams to ensure timely and accurate support content delivery
• Maintain consistent tone, voice, branding, and formatting standards across all help content

Content Structure & Discoverability

• Manage help site information architecture, navigation structure, metadata, tagging, and taxonomy standards
• Conduct content audits to identify outdated, redundant, or underperforming content
• Optimize content discoverability through SEO and AI-assisted support best practices
• Improve player self-service experiences by identifying and addressing content gaps based on support trends and ticket analysis

Operations & Governance

• Manage content intake requests, publishing workflows, review cycles, and approval processes
• Coordinate cross-functional content calendars and launch deliverables
• Track and report on content performance metrics including search effectiveness, engagement, and support deflection
• Support localization workflows to ensure content accuracy across global regions

Required Qualifications

• Experience in content management, technical writing, digital publishing, or support documentation
• Strong writing, editing, proofreading, and communication skills
• Experience managing help center or support platform content at scale
• Ability to work independently in a fast-paced remote environment
• Strong organizational and stakeholder management skills

Preferred Qualifications

• Gaming industry experience strongly preferred
• Experience supporting live-service games, game launches, or player support ecosystems
• Familiarity with Zendesk Guide, CMS platforms, Confluence, SharePoint, or similar tools
• Understanding of SEO, search optimization, metadata, and content discoverability
• Experience collaborating with Support, Product, Engineering, and Release Management teams
• Familiarity with AI-assisted support tools, chatbots, or automated support systems
• Experience supporting localization and multilingual content workflows

Ideal Candidate

The ideal candidate is a player-focused content professional who understands gaming culture, live-service environments, and how high-quality support content directly impacts player satisfaction and operational efficiency.

Salary and Other Compensation:The annual [salary/hourly rate] for this position is between [$90,000 - $95,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [12-15 days of paid vacation time] [6-8 weeks of paid parental leave after a year of service] [9 paid holidays and 2 floating holidays per calendar year] [Ascendion Learning Management System] [Tuition Reimbursement Program]

Want to change the world? Let us know.

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