Temporary Secretary - Community Planning and Development Services
City of Rockville
Rockville, MD
Administrative / Clerical
The city is seeking a Temporary Secretary I to serve as the first point of contact for citizens and staff within the Community Planning & Development Services (CPDS) department. This position plays a vital role in supporting technicians and ensuring smooth customer service operations.
This role involves a high volume of customer interaction and requires strong communication skills, professionalism, and attention to detail. The work has limited physical demands, and the environment is supportive with minimal stress.
Work Schedule
- Monday through Friday
- 30 hours per week (6 hours per day)
- Greet and assist front counter and phone customers, routing inquiries appropriately.
- Assist customers with the permitting process, including how to use the system, applying, uploading required documents, providing project status updates, and explaining next steps in the process.
- Provide direct information to customers as familiarity with CPDS operations grows.
- Support technicians and staff with administrative tasks as needed.
- Return voicemails and answer incoming calls and emails.
- Sort and distribute incoming mail.
- Completion of high school or equivalent education, with additional training in clerical or business skills.
- Previous experience in secretarial or administrative work (1–2 years preferred).
- Comfortable using office software such as Word, Excel, and ability to learn permitting systems to prepare documents, enter data accurately, and manage records.
- Strong communication skills for interacting with customers and staff.
- Well, organized, detail-oriented, and able to manage multiple tasks efficiently.
- A customer service mindset with professionalism and patience.
About the company
Company website•Government Administration
The City of Rockville is regarded as one of America’s leading small cities for work, for play and for life. It is the vibrant and business-friendly home to some of the most prominent biomedical and technology companies. Rockville is adjacent to the nation’s capital, Washington, D.C. and serves as the county seat of Montgomery County, Maryland.
Rockville is a city that remembers and reveres its roots, its commitment to citizen-centric public service, to the planet and to the connectivity of its neighborhoods and residents. Rockville is a place one can truly and proudly call "my hometown." It is a place that looks and feels like home, where people and government work to maintain the intimacy and warmth that “hometown” connotes. A place where, despite our differences, neighbors know and care about each other and the community they share.
A few facts about Rockville: Rockville has 67,000 residents, across approximately 20,000 households. Our community is one of the most diverse and international in the world, with over one-third of our residents having been born outside the United States, coming from virtually every country in the world. Our city is an economic engine with nearly 80,000 jobs within our border.